The service was one of the worst I experienced in many years. First, when we arrived, we had to wait 6 hours, until the room was ready. Many others had the same issue. Suddenly, all rooms were ready, which means the service personnel did not report back, when a room was done. On two days, there was simply no staff at the pool desk, so we and others waited up tom15min to get towels. On day 2, we wanted to get a drink in the room. The glasses were very dirty, so I called the service to get fresh ones - it took them more than an hour.
On our level the ice cube machine was not working, which can happen, but no one of the staff cared about it. On day 3, we arrived from a trip at 5pm back at the hotel, we did not get any room service.
Note , I payed EUR 1000 for 3 days, so these things are an absolute no-go!