Residence Inn by Marriott Houston Willowbrook

. I checked in on the 12/23 and out 12/27. I want to start by saying the staff were not a problem but this was absolutely the worst stay I have had at a Residence Inn and I have stayed at several. Upon check in the room was not clean (there was hair in the tub, the chairs to the table had food stains, and the bathroom in the other bedroom was funky) even with that we were not going to make a fuss until I pulled down a towel that was folded in the closest that had a long red stain that looked like blood. I did speak with the manager on duty and she moved us with no problem. On Friday my daughter noticed that the bathroom in the room she was occupying had water on the floor. She got it up and just assumed it was from the shower, as the night progressed into Saturday morning the leak was worse. I contacted the office and was told the maintenance guy was off until Monday. Sunday at around 4am my daughter woke me and at this time the room was flooded from the bathroom to the bedroom door and out to the kitchen area (this water made the room smell like a urinal). I asked your staff to come down with towels and to see what was going on and was told that you would be in that morning. She did offer to move us but due to the time, us having children, and all the things to move we declined as we would be checking out.

Room was very spacious and clean, the bed two thumbs down VERY UNCOMFORTABLE

Ramona and the rest of the staff were extremely helpful and pleasant. The room was spacious and comfortable, however, it is in need of some reconditioning

I loved everything about the property from start to end

Hotel was nice, Beds VERY UNCOMFORTABLE! I know that all hotel are not doing breakfast but all I have stayed at had coffee in the morning at the front desk and this one did not. Of course no cream for coffee in the room.

Really enjoyed the hospitality and cleanliness environment especially during this COVID-19 crisis

the staff was friendly and the room was nicely decorated

Omg...I absolutely loved this hotel. The customer service was excellent 👌...When I come back to Houston I will definitely be staying here again.

perfect great area close to my destination very clean and friendly

The hotel was nice, I have stayed here before but this past weekend could have been better. We called the front desk and ask for clean towels, they said bring we had to bring all the dirty towels downstairs first, which was way too many towels. Then we could only stay in the pool for a hour. Hotel was nice, but service could have definitely been better that Saturday, on our last day.