Disappointing Stay - Unclean Rooms and Poor Customer Service
I stayed at this hotel for two weekends in a row because it was conveniently located near where my daughter was taking a class. Unfortunately, both experiences were extremely disappointing due to the poor cleanliness and unprofessional service.
During my first stay, I noticed several issues, including a dirty room, smelly blankets, and dusty table, dirty lights & nasty fridge. Despite these problems, I chose not to write a review, instead leaving a note in the room with my suggestions for improvement.
To my surprise, when I returned the next weekend and was given the same exact room, none of the issues had been addressed. The room was still dirty, the blanket had not been washed, and I even found the same black olive from my pizza last weekend still on the floor. It was clear that the room had not been cleaned at all. I also found the note I left the previous week still untouched.
When I approached the front desk, the manager was unavailable, and I was met by a short Indian lady who seemed to be responsible for housekeeping. When I politely requested clean sheets, she responded with a rude attitude, telling me that if I was complaining, I should take a refund for the day and leave the hotel. She then walked away, showing no concern for my situation.
This encounter made me more suspicious, and upon inspecting the bed sheets further, I discovered bed bugs. I requested to speak with the manager again but was told h