As a person who lives out of hotels , I expect the basics, and thi one failed on my first and last visit. Th priority of ther hotel seems to be the events and notthe overnight guests, Could not get a table to eat as the restraunt on site was too busy on the first night, afer being told i need to book . .... before I arrive. I must say with 5 people and multiple empty tables I found this unnaceptable, it sems understaffing was the issue, afer being told to book in again in hour, 2 hours later was informed at 9:30 chef was finished, thats was the final straw , Fawlty Towers springs to mind. On a positive my following nights were considerably better, but i believe this was to avoid a poor review. Rooms clean and comfortable.
Onsite Spa, generally clean, Hot tub full foaming scum not removed reguralarly, needs attention to detail. While Im not part of a large coach group, the individual guests matter.