We book the hotel based on the recommendations and advertising, namely:
"Nature, charm, history, elegance, experiences.... this is the essence of Quinta das Lágrimas (Estate of Tears), a hotel with soul and character, a retreat of comfort that honors Portugal's rich traditions of hospitality and gastronomy. For centuries a private sanctuary that welcomed Kings and Emperors!".
Great was our deception when we Discovered that not Princes and Emperors are the guest , but also the service stuff. They could not find our reservation because the " system was slow " , plus that we didnt accepted the tiny room they offer us nor the dark room they propose as alternative.... till finally when we were almost ready to leave the already paid room they offer us an alternative in the new part of the hotel!
Lack of restoration, lack of maintenance!
We were happy to leave the hotel early next day