2/10 – Mangelhaft
11. März 2025
DISGUSTING WITH MOUSE POOP ON THE MATTRES!!!!
Horrible. Don't do it. Got there and had to wait for the lady at the front desk to finish watching her movie to even be acknowledged. Then she spent the entire interaction telling us how she starts such a better job for $15k more in 2 weeks and just doesn't care. Cool. Get checked in and head to the room, which we had booked for 4 people. There was no bedding for the pull out couch even though I had called ahead knowing that late check ins needing bedding can be an issue. I was told on the phone it would be in the room. Back to the front desk where she hands me a fitted and flat sheet and says there's no blankets. We asked about pillows and there were none of those either. When we insisted we needed them she grabbed some from an empty room. Then the pull out couch doesn't pull out. Like at all. She said she didn't have any open rooms that were clean (so those pillows were dirty?!?!?!?). We finally got it wrestled open and the mattress was COVERED in mouse poop. At that point we asked for a refund and left. Still waiting to see the refund that was supposedly sent.
Torii
Torii, Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung
