2/10 Poor
Nov 26, 2024
TERRIBLE SERVICE the young said maintenance Monday
We didn’t know how to park or where the young ladies at the desk were so rude. Explaining things to us said you can’t park until you pay $35.00 to park and than said we have no help if you need help with your luggage you have to do it yourself and they start talking in Spanish or whatever it was. No greeting- No smiles just plan rude. The elevator once we was getting off made this big sound like it wasn’t going to stop it was about 15 seconds before the doors opened, very scary than when we can back they was working on the elevator. Which the floors were dirty as well I told my husband well I chooses this place because of its name. I got two rooms the other night as the Cauthen family which is my cousin I paid for their room as well even they complained, about the service. They also told me I had to paid a $100.00 deposit on both rooms. No one never greeted us or spoke with a hi- hello or how are you doing today not at all. Until in our room the heater wasn’t working I was so cold. I called down the lady was like we don’t have any workers on at this time. I wait to see if the heat will get any better but it didn’t so I called back down to see what we could do a young man answered the phone and was like we don’t have maintenance on but we can put you in another room which was much better am a diabetic I had taken my medicine and needed to eat. When I went down he was much pleasant than the other 2 young ladies he needs to train them please or I can on customer service. She eve
Wendy
Wendy, 1-night family trip
Verified Hotels.com guest review
