It was in inauspicious start to the break as the hotel entrance to the car park was closed & once inside the car park the lift in to the hotel was out of order requiring luggage to be carried up 5 flights of stairs
Once inside the hotel the staff were as welcoming as ever especially the concierge who is always friendly, knowledgeable and accommodating, but making our way to the room the decor was looking tired with wallpaper peeling & gouges in the skirting board not repainted.
The room was more of the same, the dressing table had the laminate lifting & I needed to fix one of the draws before we could use it. The bathroom was worse with small patches of black mould on the tiles & rust & limescale around the shower screen. The toilet didn’t flush properly & the door had been painted over where the water was rotting due to the water, which was topped off with a towel hook that was falling off
The room obviously hadn’t been cleaned properly for a while as I found a ladies summer top on the shelf of the wardrobe (we visited in mid-December) which was confirmed on our 3rd day of the stay when by 5 p.m. our room still hadn’t been serviced
Whilst it was nice to have an ironing board and iron in the room, the iron looked like it had been dropped & had a broken handle and had not been replaced.
Overall the hotel was average at best, the staff were wonderful & the location is great, but the hotel itself is getting tired