2/10 Poor
Dec 1, 2024
Awful hotel, nothing premier about it!
The hotel looked abandoned. Carpeting was dirty & not vacuumed. Desk clerk was friendly but not helpful. No carts available to take our luggage in. First room assignment the door was locked from the inside & we were offered no help to get in, although we were assigned a different room. Both rooms were handicap accessible & for hearing impaired guests. Neither of which did i ask for. The elevator smelled of cigarette smoke. The room itself was awful. The arm of the recliner chair was ripped & then taped with clear tape. The beds were sloppily made. No instructions given for the television, pool, fitness center, or breakfast given. The room temperature was either 90 degrees or freezing 54 degrees. We could not get it controlled. Toilet paper holder was missing. Lighting was awful & non-welcoming. Breakfast consisted of coffee that poured like mud & only sweetened "pump style" creamer. There were a few oranges out & a few bags of instant oatmeal, no bowls. The refrigerator had some hardboiled eggs in it but who knows how old they were. No toaster, bagels, sweet rolls, hot tea, just basically nothing. Upon checking out, the desk clerk didnt even ask how our stay was. I will never in a million years stay at this hotel again.
Lisa
Lisa, 1-night family trip
Verified Hotels.com guest review
