Sheraton Minneapolis West Hotel

Very friendly staff. Room was very quiet and comfortable. Amazing bed and pillows.

All was good but you cant watch a hockey game not even in the bar. Which sucks if your team is playing they need to improve there channle selection.

Not a bad stay but the rooms only have heat this time of year so if you like the room cooler then 72 your kind out of luck.Maybe if you have an outside window you would be fine. Food and drinks are little higher then other hotels in the area. Staff was very good.

We had an issue at the restaurant, but the front desk listened to our concerns and made it right.

First impressions of the lobby were grand, open and 4 star hotel. Clean and comfy..

My room had to be changed twice because it was cold, heater did not work, put the complaint at front desk a couple of times but nothing was done. After check out, I was double charged.

Weather tends to be unpredictable in the fall. When it is in the 40’s outside and only 65 in the room, one can get cold to the bone and we were told no heat in the building yet. We ended up buying our own room space heater. Also the housekeeping staff seemed to always forget to refill the coffee station. Like the location.

Great staff. Great great rooms and service.

Wonderful hotel! The rooms were very modern and clean, not to mention some of the most comfortable beds I have slept in. I love that the hotel is pet-friendly and also offers allergy-friendly rooms. If you are okay with having a short drive into the city, I would certainly recommend the Sheraton!

My stay at the Sheraton Minneapolis West was met with both frustration and kindness. Two months before our stay I reached out, in an email, to the general manager and his “key” team members to inform them that our stay coincided with our 30th wedding anniversary. I hoped the hotel would do something to enhance this special occasion. I received no response. About a month later, I tried again, highlighting my disappointment. I received a response from a team member that stated that Ms Hartley and Ms Ratliff would discuss it. I heard nothing back. Another month later, on August 8th, we arrived at the hotel. Linda was personable and helpful, but Deborah, after hearing about the lack of follow-up and professionalism, went out of her way to listen and make our stay special. Deborah is a jewel in the Marriott crown. Mr Goldfarb, Ms Hartley and Ms Ratliff ignored me and treated me like I didn’t matter. Something so simple as returning an email left me with a bitter taste. Is this the Marriott way?