6/10 – Gut
28. Feb. 2025
Usually love this hotel/location…
The hotel is beautiful and I stay here often with my spouse. However this was our anniversary and we really just wanted assistance with basic things and we just felt put off each time. First we did not know how to turn the air on ( the stat on the wall wasn’t working) and we called. No one was able to help over the phone and said they’d send someone and no one came so we literally were so hot the whole night and slept miserably!! In the morning when we ordered bfast we found how to turn ac on using the tv!! we had an issue with our bill ( because even after asking about our $30 credit from expedia rewards) it was not applied and took multiple phone calls (6) over the course of days to get the issue settled. I just didn’t appreciate the lack of concern for our inconveniences. Lastly we feel like the VIP upgrade is NEVER available which I find weird as loyal customers!
Cierra
Cierra, Aufenthalt von 1 Nacht
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