Upon arrival, the checkin greeter was delightful and friendly. Entering the room, it was dark and no lights had been left on for arrival. It was also humid. We immediately noticed a few flying insects and realized a crank window (that had a sign saying it didn’t work or open) was left open letting humidity and bugs in. But we decided that was fine and it happens.
First use of the toilet, it clogged and had to have maintenance come fix it. Next morning, the toilet clogged yet again and had to be called to maintenance.
Shower renovation is a nice upgrade I guess, however the shattered tiles and the amount hair found throughout the bathroom were not the most pleasant.
There’s also a very bright blue light on the mini fridge with no door in front which illuminates the entire room while trying to sleep.
All of this could’ve been forgiven I guess until I noticed on the last morning of our stay that there was no mattress protector on this standard home cloth mattress that had horrific stains over the entire thing. It made me feel a little nauseous. Most hotels have some sort of barrier for this exact reason. Overall, just disappointed for this to be the stay at a hotel at Keystone. The staff were all lovely, and no fault to them. But I was not thrilled with how much this experience cost for what was received.