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Grand Hyatt Scottsdale Resort

4.5 star property
Luxury resort in Gainey Ranch with 4 restaurants and 10 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Scottsdale Resort

10 outdoor pools, open 6:00 AM to 11:00 PM, cabanas (surcharge)
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Fireplace
Couples treatment rooms, sauna, spa tub, steam room, hot springs

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 4 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 10 outdoor pools and 2 spa tubs
  • Breakfast available
  • Health club
  • Free use of bicycles
  • Beach towels
  • Valet parking
  • Children's pool
  • Waterslide
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is $377
includes taxes & fees
$331 per night
Nov 27 - Nov 28

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Mountain View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 400 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Designer toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Mountain View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Palm)

Suite (Palm) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Palm)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
  • 650 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Signature)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 1194 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fountain Court)

Suite (Fountain Court) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Fountain Court)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Egyptian cotton linens
  • 872 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (with Firepit)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Patio (with Firepit)

Highlights

Patio
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hospitality)

Suite (Hospitality) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Hospitality)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 900 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 391.4 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casita)

Room (Casita) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room (Casita)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
  • 1209.8 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 Queen Beds with Sofa bed)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room (2 Queen Beds with Sofa bed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 490 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Designer toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258

What's nearby

  • OdySea Aquarium - 6 min drive - 5.1 km
  • Kierland Commons - 7 min drive - 7.0 km
  • Talking Stick Resort Casino - 8 min drive - 7.2 km
  • Scottsdale Fashion Square - 8 min drive - 8.1 km
  • Camelback Mountain - 13 min drive - 12.6 km

Getting around

  • Scottsdale, AZ (SCF) - 13 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 22 min drive
  • Phoenix Deer Valley Airport (DVT) - 26 min drive
  • Mesa, AZ (MSC-Falcon Field Municipal) - 27 min drive
  • Chandler, AZ (CHD-Chandler Municipal) - 31 min drive
  • Phoenix - Mesa Gateway Airport (AZA) - 39 min drive

Restaurants

  • ‪Dairy Queen - ‬2 min drive
  • ‪Village Tavern - ‬8 min walk
  • ‪Pomo Pizzeria Napoletana - Scottsdale - ‬9 min walk
  • ‪Panera Bread - ‬11 min walk
  • ‪Famous 48 - ‬8 min walk

About this property

Grand Hyatt Scottsdale Resort

At Grand Hyatt Scottsdale Resort, you'll be within a 10-minute drive of Kierland Commons and Talking Stick Resort Casino. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy. Other highlights at this luxurious resort include 10 outdoor pools, a health club, and a fitness center. Fellow travelers love the helpful staff.

Languages

Croatian, English, Filipino, French, Hindi, Italian, Russian, Serbian, Spanish

At a glance

Hotel size

  • 495 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (1 total, up to 110 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered onsite valet parking (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Mini golf
  • Pool gate
  • Fence around the pool
  • Lifeguard on site

What to do

  • Tennis
  • Fitness classes
  • Pro golf lessons
  • Golfing
  • Mini golf
  • Rock climbing
  • Shopping
  • Access to nearby indoor pool
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Skydiving nearby

Working away

  • 48 meeting rooms
  • Computer station
  • Conference center (90000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach towels
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1986
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • Golf driving range on site
  • 10 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 2 spa tubs
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 65-inch LED TV
  • Premium digital channels
  • First-run movies
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Meal delivery service
  • Mini-fridge
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Spa Avania has 19 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open select days. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Sandbar - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
H2Oasis - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Canyon Market - Onsite café. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 57.01 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach towels
    • Concierge service
    • Faxes
    • Fitness center access
    • Fitness/yoga classes
    • Health club access
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Nearby fitness center access
    • Phone calls (may be limited)
    • Pool access
    • Shuttle service
    • Sporting facilities or equipment

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 11.50 to 23.50 for adults, and USD 4.5 to 9.5 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Microwaves are available for USD 25 per night

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per week (maximum USD 300 per stay)

Parking

  • Uncovered valet parking costs USD 35 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Gainey Ranch Hyatt Scottsdale
Hyatt Gainey Ranch Resort
Hyatt Gainey Scottsdale
Hyatt Regency Gainey Ranch
Hyatt Regency Gainey Ranch Scottsdale
Hyatt Regency Resort Gainey Ranch
Hyatt Regency Scottsdale Gainey Ranch
Hyatt Regency Scottsdale Resort Gainey Ranch
Hyatt Resort Gainey Ranch
Scottsdale Hyatt Regency
Gainey Ranch
Gainey Ranch
Hyatt Gainey Ranch Resort
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch
Hyatt Regency Scottsdale Gain
Grand Hyatt Scottsdale
Grand Hyatt Scottsdale Resort Resort
Grand Hyatt Scottsdale Resort Scottsdale
Grand Hyatt Scottsdale Resort Resort Scottsdale
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch

Frequently asked questions

Does Grand Hyatt Scottsdale Resort offer free cancellation for a full refund?
Yes, Grand Hyatt Scottsdale Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hyatt Scottsdale Resort?
Yes, there are 10 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at Grand Hyatt Scottsdale Resort?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 110 lbs per pet. There's a charge of USD 150 per accommodation, per week. Service animals are exempt from fees.
Is parking offered on site at Grand Hyatt Scottsdale Resort?
Yes. Valet parking costs USD 35 per night.
What are the check-in and check-out times at Grand Hyatt Scottsdale Resort?
Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Grand Hyatt Scottsdale Resort?
No, this resort doesn't have a casino, but Talking Stick Resort Casino (8-min drive) and Casino Arizona (15-min drive) are both nearby.
What is there to do at Grand Hyatt Scottsdale Resort and nearby?
Have fun with onsite activities like rock climbing and cycling, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Grand Hyatt Scottsdale Resort also has 2 poolside bars, 4 bars, and a health club, as well as spa services, a picnic area, and a garden.
Are there restaurants at or near Grand Hyatt Scottsdale Resort?
Yes, there are 4 onsite restaurants, featuring pool views and poolside dining.
What's the area around Grand Hyatt Scottsdale Resort like?
Grand Hyatt Scottsdale Resort is located on the waterfront in Gainey Ranch. Popular attractions include Arizona State University, which is 16 minutes away by car.

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Wendy, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely grounds, phenomenal service
Recently updated, this (now) Grand Hyatt was terrific. Even at full capacity it never felt crazy busy - lots of room at the pools. They were on tail end of a long reno so some food outlets not open. Rooms were big, clean and sunny. Nice Balmain products for those into amenities. Pools are great and kids will love the water slide. Food is good (menus are slightly limited vs something like JW or Fairmont). Service is AMAZING. From the poolside staff to front desk to valet, every single person was friendly and helpful. Best I’ve ever seen, including 5 stars (this is more 4 star).
Jennifer, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wanda, 3-night trip
Verified Hotels.com guest review

6/10 Good

Mommy and me trip
We arrived and got the wrong room, the hotel blames it on hotels.com and hotel.com did nothing to accommodate. I will never use both again.
William, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

This property was under construction, and we were not informed. In the profile for the reservation, it stated there were four restaurants at this hotel. There was only one open during our entire stay. The elevators were dirty from construction. With the construction workers using them. The floors were dirty. The spa pool and the pond were green with algae. It was horrible I got bit by a bug at the spa pool. No live entertainment as they’ve had in the past. This trip was not what I paid for or expected. I feel you (Hotels.com) and the hotel Hyatt should have been upfront. I feel Hyatt was negligent for withholding this information for not Informing their guest of there construction. And notifying 3rd party rentals of what condition the hotel was in. I tried to upload photo it would not let me. You can send a link and I can send them.
Carnatie, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Costruction starting at 5:30 am. Not good!
Michael, 2-night trip
Verified Hotels.com guest review

6/10 Good

When the renovation is done I am sure it will be lovely. That being said, it is undergoing MAJOR renovation. They really should at least alert guests through email when they book. The pool area and rooms are mostly done, but the rest of the hotel looks like a construction zone. At the very least give a credit, or rooms should be steeply discounted. I almost booked JW Desert Ridge since the prices were basically the same, but Hyatt was closer to my plans. Wishing now I would have just booked JW. It should however be noted that all of the staff was wonderful! It must be difficult for them to do their jobs in a construction zone.
John, 2-night trip
Verified Hotels.com guest review

6/10 Good

Dont go until renovations are complete
The property was under construction which was more of an inconvenience than we thought it would be. Lots of noise, smells, and detours. No real place to eat on site, that wasn't a meeting room. The staff by the pool was fun. I didn’t expect with the room being 400 a night still that the resort would be so inferior ambiance wise from what it normally is.
Steven, 1-night family trip
Verified Hotels.com guest review

6/10 Good

This used to be our favorite resort in Scottsdale. Not sure we'll stay again. First, Expedia listed a room that wasn't even available, so we're chasing a refund for the extra we paid. Second, when we got there the credit card machines weren't working for incidentals, so they asked us to come back the next day, which we had every intention of doing. They called and woke us up the next morning to get credit card information the next morning, and when we didn't answer, they SENT SOMEONE TO OUR ROOM to try and get it. They left a letter asking us to cooperate with them. When we left to get brunch, we gave them a credit card to have on file, like we had intended to the whole time. The hotel is under construction, which is irritating, but will end at some point, so I try not to hold it against them. We did have to go up the elevator to the 4th floor, cross the hotel, and take a second elevator down to the 3rd floor to get to our room, which felt a little extreme, but I could look past that too. The thing that bothered me is that their renovations to "improve" the hotel have included removing all of the best parts of their pool. They used to have these amazing greek style structures and they removed them. Now the pool is only so-so instead of amazing. Our newly renovated room had a throw pillow someone had cut with a knife, and a ring on the table that housekeeping hadn't bothered cleaning. Food was overpriced for the quality. Overall just not a pleasant experience. Staff was great
Harmony, 2-night romance trip
Verified Expedia guest review

2/10 Poor

The renovations was a mess
Moana, 1-night trip
Verified Expedia guest review

2/10 Poor

Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed
Loren, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Cesar, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Grace, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Renovations without notification when booking.
Joseph, 5-night romance trip
Verified Expedia guest review

2/10 Poor

Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.
Desiree, 3-night family trip
Verified Expedia guest review

4/10 Fair

Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children
Yousef, 2-night trip
Verified Expedia guest review

6/10 Good

Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome
robert, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice
Marla, 1-night romance trip
Verified Expedia guest review

4/10 Fair

I booked this hotel based on an Instagram post I saw about the new renovated pool and all the activities they offered. I knew the property was under some construction, but this was wayyyyyyy more than the company eluded to online. The only elevator in the front wasn’t working so I hiked four flights of stairs to get to my room. The property layout was extremely confusing and the other elevator they had didn’t go to certain areas of the hotel. When the elevator was working it would jolt you when it stopped and at one point I thought I was going to be stuck in the elevator. There was no air conditioning in the elevator or on most of the floors because of all the construction. The ice machine on our floor wasn’t working also. I would not be complaining if I got a discounted rate but these were normal prices for a stay at a hotel under major construction. At the pool on a Saturday, they had cranes moving large pieces of the building in front of us, almost couldn’t hear the music. The lobby bar was a makeshift meeting room. The coffee shop was a makeshift meeting room as well and were unable to make hot lattes due to lack of equipment. I do not believe they should be allowed to have guests with this much renovation going on. I can’t imagine anyone older or with a disability being able to maneuver around the hotel with ease. God forbid there was a fire, we would’ve burned in the building trying to get out!
Lisa, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Marla, 1-night trip
Verified Expedia guest review

2/10 Poor

Jerry, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Jerry, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Had a very poor experience for my anniversary, the property is under heavy construction. It’s very loud and not relaxing. You walk into a construction zone. The hotel should be shut down until the work is complete. It is super inconvenient every time we returned to the hotel we had to walk to the opposite side to get in, take the elevator to the 4th floor walk across take a different elevator to the 3rd floor just to get to our room. The spa is closed the pool is decent, it’s not worth the headache.
Sydney, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

Birthday Getaway
I really enjoyed this quick getaway. Staff was super nice. We all enjoyed the amenities and slept well. Would stay again.
Michael, 1-night family trip
Verified Hotels.com guest review

General property information

Travelers Say
"The pool is great."
Reasons to Book
Onsite Restaurant & Bar
Check-In Time
4:00 PM
Check-Out Time
11:00 AM