Received text messages from front desk, which was nice, but never received anything I asked for when I texted. Wasn’t ever given wash cloths until asked for multiple times and weren’t replaced. Was only given 3 towels for 4 adults each day. And still wasn’t given an extra when asked for it. We also weren’t told that we would need to sign up for a free shuttle to Universal, which was the purpose of our trip. We’ve never had to do that with any other hotel. Also, no where to park and was told we would have to pay $25 a day to park. That wasn’t on the website and didn’t have any other choice. A lot of extras that weren’t told upfront, had we known a lot of it we wouldn’t have stayed there. Room was sub par. Very basic and no frills whatsoever, not even a picture on the wall. Cleanliness was just ok. Everything was outdated. Water was WAY too hot in the shower, there was no cold water.