Home2 Suites by Hilton Chicago River North

Amazing service with a smile even during the Covid virus outbreak. Rosio in cleaning was there daily. Although they were not cleaning our rooms she was available for anything we needed. I even saw her picking up trash in front of the hotel one day. They were all dealing with grief as we were but you could not tell. They made immediate adjustments to ensure the safety and to avoid spread of the virus as well. Kudos to the management and employees at this property. Very impressed !

They took to lone to find my reservation and I reserved a king size bed and ended up with a queen

Hotel stuff are very friendly and the room is very clean

Comfortable stay with needed amenities, prime location. No parking included though

Great

Second time staying at this hotel. Great stay excellent service.

Great location and friendly staff. Hot fresh breakfast and access to the sites was good too.

The Home2 Suites was chosen initially because of its close proximity to our meeting site and the positive reviews it had on Hotels.com. I had traveled extensively for business for over 30 years and this is one of the top 5 or 10 hotels I have ever stayed in (for business purposes). It was clean, the service was exceptional, the rooms were up-to-date and thoughtfully laid out, complimentary breakfast was great, etc. I plan to stay at this hotel on any further travel to Chicago, whether personal or business. EXCELLENT hotel!

The property itself is very modern and recently built. Unfortunately the service wasn’t as good. There was many issues by the staff that were disappointing. To start, at check in my card was charged twice for the room. My reservation was booked and paid in full through hotels.com but was charged a second time at the property. After we were checked in, we headed to our room. The rooms are very spacious and nicely organized. We noticed our heater wasn’t working so we called maintenance, they sent a gentleman to our room who said the heater was locked by a manager because the previous guest was using the air conditioning while the rest of the rooms were using the heater. He said he would contact his manager to fix it. Two hours pass and nothing, so I call them again and a woman at the front desk said she would look into it. Another two hours pass and nothing. We simply requested extra blankets that night. Upon check out we called to request a late check out and the front desk woman rudely said they weren’t able to accommodate us. Most properties give a complimentary hour. I was willing to pay for an extra hour but she wasn’t having it. The staff seemed new and somewhat unorganized. We would’ve loved to stay here again but with so many other choices in the area, we probably won’t.

Great experience. The room was spacious and clean and comfortable and the staff was extremely helpful, especially Jason from the front desk. The hotel is in a great location with plenty of things within walking distance. I would highly recommend!