2/10 Poor
Never use this hotel.
Never ever use this hotel. This hotel is a ghost hotel and terrible. If you reserve this hotel, you will feel real hell. If you see my message, you are lucky. Never ever use this hotel.
Verified traveler
3-night trip
Rooms at 5 Hammersmith Road - Hostel
Hostel convenient to Kensington High Street
Experience the vibrant energy of Hammersmith Road at Rooms at 5 Hammersmith Road - Hostel. Stay connected with WiFi, unwind in shared bathrooms with deep soaking tubs, and enjoy proximity to Kensington High Street. Previous guests loved the convenient location.
Popular amenities
- Free WiFi
- Non-smoking
Main amenities (1)
- Housekeeping (on request)
Room options
Check availability for these dates
Showing 5 of 5 rooms
Basic Double Room, 1 Double Bed, Non Smoking, City View
Highlights
Hair dryer
Deep soaking bathtub
Shower/tub combination
Iron/ironing board
- City view
- Sleeps 2
- 1 Double Bed
Basic Quadruple Room, Multiple Beds, Non Smoking, City View
Highlights
Hair dryer
Deep soaking bathtub
Shower/tub combination
Iron/ironing board
- City view
- Sleeps 4
- 1 Double Bed and 1 Twin Bunk Bed
Basic Double Room, 1 Double Bed, Non Smoking, Canal View
Highlights
Hair dryer
Deep soaking bathtub
Shower/tub combination
Iron/ironing board
- Canal view
- Sleeps 2
- 1 Double Bed
Basic Triple Room, Multiple Beds, Non Smoking
Highlights
Hair dryer
Deep soaking bathtub
Shower/tub combination
Iron/ironing board
- Sleeps 3
- 1 Twin Bed and 1 Large Twin Bunk Bed
Family Room, Multiple Beds, Non Smoking (Large)
Highlights
Hair dryer
Deep soaking bathtub
Shower/tub combination
Iron/ironing board
- Sleeps 6
- 3 Double Beds
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About the neighborhood
5 Hammersmith Road, London, England, W14 8XJ
About this property
Rooms at 5 Hammersmith Road - Hostel
At Rooms at 5 Hammersmith Road - Hostel, you'll be just a 5-minute drive from Kensington High Street and Westfield London Shopping Centre. Also, Natural History Museum and Kensington Gardens are just a 5-minute drive away. The property is just a short walk to public transportation: West Kensington Underground Station is 10 minutes and Barons Court Underground Station is 11 minutes.
At a glance
Room amenities
Frequently asked questions
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Rooms at 5 Hammersmith Road - Hostel Reviews
4.4
Cleanliness
5.8
Location
3.4
Staff & service
3.8
Property conditions & facilities
2/10 Poor
Long story, short - Property manager claimed she didn't have our reservation and refused to let us stay there. Long story, long - She showed up when called and by the time she arrived there were three groups of people waiting to check in. One group she allowed. Us and another couple were told she didn't have our reservations. She might find a room for the other couple, but for us (with our 4 kids), she'd have to do something else. While she tended the other 2 bookings, another lady and her son arrived. They'd reserved a room at the Chelsea property, but were dismayed by its filth and refused to stay there. The owner (who owns both properties), sent them to stay at the Hammersmith. After arguing with the manager, the lady was given a room. Then the manager turns to us and tells us she has an empty room at Chelsea that she can give us. She gave sketchy directions (just hop off the bus, you can't miss it), refused to give us an address, and when asked if there was someone there to help us, told us to call when we got there and someone would be there soon.
Being exhausted after an overseas flight with the prospect of traveling to another location with our luggage and four kids, and knowing the other lady's critique of the Chelsea apartment, we gave up and booked an apartment on AirBnB where we received excellent care and a nice room.
We can't help but think this is the business model of this property. The whole "we don't have your reservation" was certainly a lie, as they didn
Robert
Robert, 8-night trip
4/10 Fair
L’établissement était sale. Il y avait de la moisissure de partout. Il n’y avait pas d’eau chaude. Il y avait des souris et des bêtes volantes dans les chambres. Les fenêtres ne fermaient pas.
Laurie
Laurie, 2-night trip
2/10 Poor
Worst Hotel Experience of My Life
We arrived at the hotel entrance – which was unmarked and sandwiched between two other businesses, making it difficult to spot – with no instructions on how to enter. We called the number provided with the booking confirmation… no answer.
Eventually a woman let us in, apparently much to her annoyance, and told us she had no record of our booking. Amazingly, she seemed to be blaming us for that.
The woman disappeared for a while before returning to take us to our room, which looked nothing like the one pictured; this was drabber, less tidy and generally in far worse condition. The ‘canal view’ we were promised was actually a small view of an alleyway, while the other window had litter wedged up against the outside of it. The WiFi didn’t work, and when we asked the member of staff about it, she rudely informed us that she didn’t have time to fix the problem and that she ‘wasn’t an engineer’ anyway. Furthermore, the bed was uneven and uncomfortable, probably broken, and there were no towels provided – not even a hand towel in the shared bathroom, which also lacked a mirror…
We were treated with no respect or courtesy and were misled about the room, its view and the WiFi. This was, by some distance, the worst hotel I’ve ever stayed at. Yes, it was cheap, but you don’t have to spend much more to stay at a hotel that delivers on its promises, offers basic amenities and treats its guests like, well, guests.
Verified traveler
2-night trip
4/10 Fair
L'établissement est très bien situé.
Il pratique apparemment le surbooking et nous avons failli ne pas être accepté à notre arrivée. C'est en insistant et en refusant d'être logé ailleurs, dans un autre hotel, que nous avons pu Aucun surcout ne nous a été annoncé et nous refusons bien s2 chambre double en lieu et place de la chambre quadruple famille que nous avions réservée, payée, mais qui "n"apparassait pas dans le listing des réservations". Nous n'avons accédé à une chambre famille que la quatrième nuit.
Verified traveler
4-night trip
2/10 Poor
no wifi,no daily clean,all floor share one floor heating and hot water
Zhende
Zhende, 5-night trip
4/10 Fair
Ottima posizione. Deludente la struttura, la pulizia e il bagno. Il prorietario non si è nemmeno fatto vedere.
Verified traveler
6-night trip
2/10 Poor
チャックインすらさせてもらえなかった。記載の住所まで行き、記載の電話番号に電話すると、そんな予約はないと言われ、電話を一方的に切られてしまった。再度何度も電話し、直接会って、予約確認画面と予約番号を見せる旨を伝えたが、そんなもの役に立たないの一点張り。合計9回電話を試みたが、チェックインどころか、貸出人にも会えず、建物の中にすら入れてもらえなかった。到着からそれまでの交渉にかかった時間は約2時間半。その間建物の外で立ち往生している状態だった。その後、エクスペディアに問い合わせるも、説明と代案のホテルの予約手続きで、6時間ほどかかった。結局、その時点で午前4時を過ぎていたため、代案のホテルをエクスペディアが見つける事ができず、また予約し宿泊する予定だったホテルのキャンセルもできないと説明された。結果、自力で代案のホテルを午前6時頃探しあて、宿泊できなかったホテルの料金も、代案のホテルの料金も自己負担となった。
Verified traveler
3-night trip
8/10 Very good
It is great for what you pay. The unit looked clean, smelled clean & had clean bed linens & a generous sized fridge for bottled water & other perishables. The shared bathroom had a tub/shower & there was plenty of toilet paper both in the bathroom & in the room itself. There was little noise & I was able to sleep soundly.
There were no towels in the room & there was no soap/shampoo/body wash so I had to provide these myself. Also, there was only one other bathroom on another floor that was shared but was missing its toilet, which could make needing to use the toilet frustrating if the bathroom with the working toilet was occupied.
It was a 10 minute walk to the nearest Starbucks & a 10-15 minute walk to the West Kensington Tube station on the District line, which made getting around London easy.
Verified traveler
3-night trip
2/10 Poor
Schreckliches Horror-Hotel
Dieses "Hotel" dürfte nicht gelistet sein. Die Eingangstür fanden wir bei Ankunft kaputt vor, sie wurde mit Panzertape geklebt. Neben der Tür fanden wir ein PIN Pad, welches nach Eingabe eines Codes den Haustürschlüssel freigibt. Leider hat uns der Anbieter nie einen Code genannt, sodass wir andere (die einzig andere Partei) Gäste bitten mussten, uns herein zu lassen. Bei Näherem Hinschauen wurde klar, dass man das PIN Pad einfach aufziehen kann, sodass jedermann herein konnte. Die besagten Gäste aus den USA waren gerade dabei das Hotel vorzeitig zu verlassen, aufgrund der Zustände. Bei Betreten des Flures kam uns bereits ein beißender Geruch entgegen, der sich verschlimmerte als wir der Ursache näher kamen: Im Flur stapelten sich Müllsäcke. Wir haben nach Ankunft mehrfach versucht den Anbieter zu erreichen, ohne Erfolg. Erst als die anderen Gäste uns eine andere Nummer gaben, welche online nirgends vermerkt war, konnten wir per SMS Kontakt aufnehmen und bekamen rund eine Stunde nach Ankunft eine Information bezüglich Türcode und Zimmer. Zu diesem Zeitpunkt waren wir schon in Kontakt mit dem Kundenservice, da wir unter keinen Umständen in diesem Horror-Haus schlafen wollten. Als wir einen Blick in das Zimmer und Gemeinschaftsbad warfen, ist uns schlecht geworden. Katastrophale Zustände, verschmutzte Oberflächen und Ablagen und teilweise schimmelige Sanitäranlagen - hier möchte wirklich niemand übernachten und falls doch riskiert man hier definitiv Krankheiten.
Verified traveler
3-night trip
6/10 Good
Had an extremely difficult time trying to contact the host to get the check in information. Texted him/her a lot of times and got half replied or blue ticked. Check in time was 4pm, but only got the information of self check arnd 5-6pm? And that is after I sought help from Hotels.com! What if I didn’t know how to contact them?? I will have no accoms at all!? Location is pretty good nonetheless, zone 2 I think. Room is normal, not super clean but ok.
Verified traveler
2-night trip
6/10 Good
Not grand but mattress and location were good
We were outside for half an hour waiting for the guy to open the door, trying to get in contact with the “hotel”. After we were let in it was all fine. Nothing special or extra, except the mattress being great. It’s nice and clean, sounded like it’s being cleaned every day. Location is convenient
William
William, 2-night trip
4/10 Fair
when we arrive there hotel is still in repair.. was hard to find our room..also we couldnt use the toilets. the best thing is room was warm enough.
Verified traveler
2-night trip
6/10 Good
Greit
Helt greit til den prisen. Fint område.
Mia
Mia, 4-night trip
2/10 Poor
Verified traveler
3-night trip
8/10 Very good
Elina
Elina, 4-night trip
2/10 Poor
Verified traveler
2-night trip
8/10 Very good
Great value. Clean and ideal for access
stephen
stephen, 1-night trip
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