6/10 – Gut
22. Sep. 2025
Going downhill unfortunately
Hotel is very clean, but starting to show signs of neglect. Staff gets annoyed if you make a request. At the time of the reservation, I requested the rooms as close as possible. The person that checked us in huffed and barked that they were full and this was how it was going to be. I asked if we could change one of the room types to get closer together and he refused to even look. TVs are flaky - it was an ordeal that involved pulling the plug out of the back of the TV and waiting on it to load again. Power went completely out in one of our rooms, tried to call the front neck, no answer - went down, felt like I was an inconvenience to the staff. They did reset the breaker but never followed up or checked on us. The breakfast staff started rushing people out, walking around and loudly telling guests they were shutting breakfast down and we needed to get what we wanted. Overall not the experience we’ve had with this hotel in the past.
Michael
Michael, Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung