Celebrating a birthday & an anniversary, our family of 27 chose CCC after seeing the website & 4 reviews...sadly we did not have the experience we anticipated.
Over the 5 days, we had a myriad of issues that, when brought to supervisors & the elusive manager, were met with pushback. I had to beg just to get a seating [together] for 1 dinner our last night. I was told that they "aren't build to accommodate groups". The revenue of 27 1 VIP upgrade, I felt we weren't asking much wanting to dine together.
We weren't allowed to speak to the manager to bring these concerns to and resolve. So here are a list of opportunities to work on grouped by area.
BUFFET
- questionable sanitation.
- cold food not kept cold on the buffet.
- flies on buffet food.
- things that are supposed to be crispy, were rubbery.
- bread was hard, possibly stale, a youngster found a bun with green spots.
ROOM
- ants in room.
- sewer smell in room.
- water intrusion in room from above.
- Towels felt dried and not washed.
- shower not pitched so water ran into room.
RESORT
- Website misrepresented actual experience.
- no group accommodations for a la carte dinner, - poor service, a guy argued with me over joining tables.
- We are generous people but got a pan handling vibe from many staff, especially the gift shop,
- $300USD VIP upgrade didn't serve us,
- Un recognized bottom shelf liquor only included,
- VIP top shelf only in 1 place of the resort,