21st Floor 360 Suitop Hotel

המלון מלוכלך אין שירות בשבת השירות עד שבת היה חובבני אין פלייסטיישן כפי שהבטיחו לילדים עקצו אותי בארוחת בוקר עליה שילמתי (ל4 נפשות) ואפילו לא אמרו לי שלא אזכה לקבל אותה ידית מקלחת מפורקת אין מים חמים לרחצה של 3 נפשות (באנו 4) חניה בתשלום נוסף בחניון מטונף פשוט חוויה מבאסת ודאי ביחס למחיר של מלון בוטיק שומר נפשו וכיסו ייברח תת רמה בכל היבט

Amazing location with spectacular view of the Old City and a direct view towards the Kotel. we came here this week for our first wedding anniversary. First class place all the way. If you're Shomer Shabbat, only stay here Sunday night through Thursday night, because all rooms are on the 18th floor or 21st floor. Less expensive than most large hotels in Jerusalem. My wife and I would happily stay there again and again.

When I booked this hotel room under "in the room" it said that there was a jetted bathtub and there was not a jetted bathtubs but a regular shower and above all they charged me an extra 50 shekel in taxes which was not shown at all on this app which had to pay in cash and there was no toilet paper in the room.

Bad maintenance of the rooms. Bad service, very hard to catch someone on the phone. No warm water for shower. Go to other hotel!

We took the basic double room and got a room on the 18th floor which half of it was still under construction, so there was paint smell and during the day there was noise (at night it was fine). So I would upgrade to a room on the 21st floor is possible. Pros: +Great Location, close to Jaffa street and right in the middle between Mahane Yehuda and Mamila. 10-15 mins walk to the old city. +Amazing View. +Good value for money. +Comfortable mattress and decent water pressure. Cons: - Service was a problem. The receptionist was nice. The manager/owner was not. We arrived at Thursday 16:30 for 1 night. The manager told us that the check-out time is earlier on 10:00-10:30 Friday. When we told him that in the reservation it says 12:00 he said that this is because at 14:00 Israel goes to lock down. We told him that we should have been informed before arriving since it changes our plans but he wasn't interested, didn't apologize and just said he can't update what the web-site says quickly enough. It's important to note that the receptionist contacted me Thursday morning and could have told me that and that the lock down wasn't a surprise. Another issue was that we received the room without toilet paper. We found out only at 21:00 and no one was at the hotel. We called the emergency number and the guy send us to look in a dark storage room and we didn't find toilet paper. It took them over an hour to bring us the toilet paper. So I recommend to improve the way they treat customers.

The hotel is very well located, in the city center and not too far away from the old city. The view from the room is amazing. However, the room is not that well maintained. Another very strange incident we've had is that at 11PM, when everyone were asleep, the receptionist decided to knock on our door and then to call our cell phone, just to ask us if we turned our air conditioner off. I honestly cannot understand what is so urgent to wake us up with two small children just to ask us this question!

Friendly staff

I picked here for my bride to stay the night before our wedding. Then I get a phone call from the friend staying with her to say that there was no hot water! What makes this worse is that my bride was mid shower with soap in her hair! I am appalled. As if the day before your wedding is not stressful enough, she had to deal with this. Washing her hair out with ice cold water. When we mentioned what had happened to the person at the desk their response was, and I quote, "It happens." Excuse me?!?!?!? When I book to stay in a hotel, I do not expect that a basic necessity such as hot water to be an issue and I am confident that had my bride stayed anywhere else, I would never have a gotten such a phone call nor would I have recieved such a response from the hotel, "it happens!" When I pay for a service, there is a general understanding that the service will be provided not that I will be told, "it happens" with no offer of compensation or gesture of good will. I would continue writing more about how upset & annoyed I am that my bride was in tears the night before the most special day in our life but I'm running out of chatacters. 21st Floor Suites, this is unacceptable and quite frankly disgusting and I don't think we will be staying here again.

I have stayed here many times before. Great location, great apartment and great staff.

The reception staff were all friendly and welcomed us with smiles. The suite was nicely decorated and had everything we needed. Breakfast out in restaurant was great as well as Saturday morning in the hotel Extras for shabbat were all provided including a beautiful while tablecloth. Can not beat the location or the view. Would definitely stay there again! To avoid confusion just make sure your cab driver knows the drop off is Migdal Hair / City Tower address is mordechai aliash 2.