This property is exceptional, beyond our expectations. The hotel is built into an old palace and is absolutely beautiful and in a very walkable area of the old city. When we arrived, we were greeted by two of the nicest, most professional people we've ever encountered, Rita and Dylan. They were so committed to assisting us and made us feel very special. Although our room was supposedly one of the more modest rooms, it was absolutely great. Very spacious with high ceilings, a large beautiful bathroom and very high quality linens, towels, robes, etc. They clean the room twice a day with a turn-down service. The restaurant is excellent and we actually chose to have our last dinner in Lisbon there, given the enjoyable outdoor seating and the quality of food. We could not recommend more highly and will absolutely plan to return.