Grand Panama Beach Resort by Emerald View Resorts

The condo was as advertised ..... however nothing else was. The price I paid was only 1/3 of the cost .... I had to pay a 354.00 resort fee before check in. The directions and information for check in were totally incorrect. There was no one at the desk (4 other families were there looking for someone also) and we could not get car passes or wristbands. EVERY phone # went to voice mail and after waiting over 30 minutes (no one called any of us back) one of the people waiting went to look for someone - anyone. He found a security guard who gave us a paper to put in our dash and told us to come back the next morning to pick up our car passes and our wrist bands. This was at 5:10 pm - not late since our check in time was 5:00 pm. It is very poorly run.....and the "surprise" fees are absurd.

Had a problem when we got there. They gave us a one bedroom. I had booked a 2. Resolved the next morning. We were in Tower 2. If you want a beachfront, you need to try to get a Tower 1. No problem with the elevators!! A previous resort was a nightmare. You will love this condo resort.

What I didn’t like was the fact that you have to check in 72 hours prior to you coming down nobody can foresee the future! Life happens We called to check in and they basically told us they didn’t see our reservation so because they didn’t see it they said that they would just put us in a room for the night it was immaculate And while putting us in that room for the night they told us that our room was being worked on by maintenance because the air was down. They gave us a time to check out of the initial room they gave us which was early and in the process we called again to see if I room was ready and we spoke to someone else and they I said that our room was being cleaned from it being vacant the night before Long story short they gave our room to somebody else because we didn’t check in 72 hours before hand which caused us to be homeless because they were kicking us out of the unit that they had given us before

I was contacted 28 hours before our check in by emerald resorts and told that my condo in the grand panama resort had sold and we were moved to another condo 2 miles down the road off the beach. We were vacationing with 2 other families who were staying in the grand panama. Needless to say this was a major disruption to our plans and caused our vacation to be much less enjoyable because we were separated from our family. I know the sale of property doesnt happen overnight and someone had to know the property was under contract yet two weeks prior my payment for the Condon was withdrawn from my account. We did receive a partial refund of the amount however overall the vacation was not what we had planned and hoped for for the last 6 months.

The condo I booked was for 8 people. The ‘dining’ room table was a pub table with 2 stools. There were only 2 coffee cups and not a regular coffee pot. It is customary that I usually do buy something and leave it there for the next guest, so that is what was left this year. The condo was nice, but for sure could have been better stocked. My family and I may be a little spoiled on what to expect, but this one is at the bottom of my list. We have stayed here before (a different condo) and Grand Panama is super nice. Overall, my family had a great time, nice and peaceful stay.

Our stay was amazing, enjohed the resort

Todo muy excelente la estadía fue muy confortable

The property was ok. I had 1 bedroom, 2 bunks and a sofa bed. An insect of some kind was crawled from under the sofa bed so it was never used. One of the blankets on the bed was dirty, could upgrade to leaflet. Light fixtures had dust on them. I thought the hotel was on the beach , but no it was across the street with ocean view not so bad ..... would not be my 1st choice of stay the next vacation

My First Time Staying It Was Nice... Celling Fan was not working in the other bedroom and our refrigerator wasn’t so cold overall I loved it

Everything was amazing!!!