I booked this "hotel" at 8 pm (there was no "check in by midnight" on the booking), otherwise... I would have purchased the trip insurance. My GPS told me I would arrive around 10:30 pm. There was a car fire on the interstate after that around 9:45 pm. We were stopped for over 90 minutes before being allowed off the interstate. We didn't get to the Hotel until 1 am. We then saw the sign at the "front desk" indicating no checking in after midnight. I called the Hotel's 3 listed phone numbers. I received no response. I called Hotels.com (whom I booked thru), and they put in a refund request to the Hotel. In the week since, the property has not responded to Hotels.com communications. So, I am up the creek without a paddle regarding my $90..... luckily, a local motel had a room, & we got to sleep for the nite at 3 am. Given there were hardly any cars in the parking lot, I assume that my money is more important to this sketchy "Hotel" than making it right & refunding my money. Hotels.com should revoke their relationship with this dishonorable hotel. Zero stars. Make sure u get the trip insurance... as I suspect I am not the 1st person who they've done this to.