2/10
Solo stay @Idleawhile cliffs property was scary and alarming experience to say the least. This property is beautiful and stunning and happens to have two of the best staff, Sandria and Robert. Both are amazing, I’m thankful for your kindness and care during my stays. The GM is deeply concerning.
My stay in rm 5, (I’ve stayed many times prior) I received a serious electric shock while cooking on the stove. The current grabbed my hand and went up my arm and into my mouth. I had to turn off the electric current with my other hand. I tried to call the front desk, the phone was dead. I found Robert the groundskeeper and he notified maintenance and the GM. GM Xavian reached out the next day via non corporate correspondence WhatsApp/phone our conversation went from professional to very unprofessional in minutes with him screaming at me and asking me “what do I expect!” As far as compensation and then turned to him calling/texting via WhatsApp as to not have this officially documented, then offering to comp a night and then two, just to rescind the offer the next day if I don’t meet him face to face.
All the while he assured me that the stove was fixed and I went to use the stove again and I was electrocuted again!
I was livid and in pain.
He stated he would withhold compensation unless I met with him in person. I no longer felt comfortable with him I left the property early and went to a new one. I reported this to hotels.com asap and they have been amazing in their resolve.
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