Fairfield Inn & Suites by Marriott Kingsland

Room did not meet expectations. Room small advertised as large was charged a parking fee was told there were no hairdryers front desk staff were very unhelpful

I’m sorry to say I don’t have much good to say about our stay. The pool was closed. They gave us 2 towels for 4 adults so I had to get more. Then when I put out our dirty towels they didn’t replace them so we had to ask for more. The bed was hard as a rock. It literally felt like we were sleeping on a board. The breakfast was terrible but not only did they have awful choices they were out of juice and had no milk for the cereal. They made people ask for the to go breakfast, but had only one person working the desk so you had to wait while they talked on the phone to ask for yogurt. The customer service was terrible as well. I’d say the only thing good about this hotel is the location but there were plenty of other choices so choose those.

The service was excellent. One of the party was using a walker and the employees assistrd us. I also witnessed the staff sanitizing the lobby and elevator.

Good location restaurants easy to the highway easy to get gas

Easy access to I-95I thoroughly enjoyed my stay. The property was very clean and the staff warm and friendly. My only concern with this location is that there is only one way into the large vehicle parking area. We had a coach bus and couldnt park it on the property because another large vehicle had parked in the driveway.

The lady at the desk was very nice At check in. That being said, the bathroom had mold in it. The room smelt moldy and I’m allergic to mold. Staff was nice but, for the price paid, the room shouldn’t have had mold and made me sick. Wouldn’t stay again. Honestly, would’ve walled right back out of the room as soon as i walked into it and left there would it have been possible to get a refund. I’m not normally a person to complain about anything, so that says something.

Check in person was not wearing a mask. When I asked her, she told me it was in the car and that she had forgotten to put it on. The toilet had black mold in it. The A/C was not working properly. It was 75 when I wanted 70. The shower had a dirty shower head and a dirty seat (accessible shower). The toilet did not have a cover. The room refrigerator did not keep my items cold. What I liked: the office chair, the free Showtime.-

Staff was great rooms were clean. The pool was closed for maintenance.

The room was not that clean. There was hair and dirt visible. The hotel seemed old, not up to usual Fairfield standards. I stayed here with a friend a few years ago, and it was much nicer. Location is convenient to shopping and dining.