Staybridge Suites Chattanooga at Hamilton Place

Beds were good, clean, very nice overall.

Wonderful place to stay, friendly staff, very nice room, comfortable beds, awesome kitchenette, overall pleased with everything!

We stayed at the Staybridge Suites in Chattanooga, TN from 10/8-10/11. Some of the room's outlets did not work, electronic devices took more than 24+ hours to charge to full capacity (when it takes mere hours otherwise), there were signs of disrepair, and we had to ask daily for towels, coffee, and garbage cans to be emptied. When we requested a cleaning service on day 3 of 4, we left our room around 10a for the day and returned shortly after 4p, only to call the front desk and inquire whether the room was going to indeed be cleaned that day as we had requested. They did send a maid to clean the room, however, it seemed as if we were lost in the shuffle. There were faulty plugs (fire hazard?), damage in the bathroom/shower that had not been addressed, and other strange signs of wear and tear. Our stay was a bit disappointing, unfortunately. When I reached out to IGH to describe our situation, they offered to sign me up for their rewards membership.

From the time we walked into our room there was an odor that no matter what we did we couldn’t get rid of it. We brought all type of smell good to try to kill the order, but with no success. The reason we check into this hotel was because of the indoor pool. We got in the pool with the children day 2 early that morning about 9:30. The pool area smelled liked raw sewage. I called to the front desk and complained about the smelled and ask had they checked the pool for the day, and she said no, the pool guy was running late. I know the rules of public pools. The water has to be checked everyday before opening, that was the first problem with the pool area. I get in the pool and the pool has rocks the size of a nickel that I stepped on inside of the pool. I was thinking maybe it was one or two, no it was plenty, only to discover there where a hole in the bottom of the pool where the concrete was chipping away. There was dead bugs in the bottom of the pool. It was disgusting. I requested to she the manger on duty and she came to the pool and she saw exactly what I was talking about. She said she will have her pool guy check it out. I told her they need to close the pool until they could properly clean it. She said if they did that we want be able to swim until the next day. When I last checked on the pool it was still open. The first time I ever stayed at a Staybridge Hotel and it will be the last. I will be calling their corporate office

The suites were setup wonderfully and had everything we needed. I would have liked to have had a safer place to walk my puppy. We had to walk to the end of the building and it was not very well lit.

I think a few more things would help. Free water with fruit in it would be great especially for hot day.s

Hotel is Renovated? Nothing more then lipstick on a pig.

Stayed here before and it was as great as I remembered. I didn’t see employees wearing masks though but they had plexiglass in front of the desk up front.

Just stayed there recently, so of course all the amenities were shut down. Place was clean and comfortable, parking lot was very crowded and small.

Very nice place. Room was excellent. Grounds could use some TLC and there’s little grass for pets. Overall, a solid hotel and very friendly staff!