6/10
The room was clean and comfortable enough. Breakfast was decent as well. If you have a short stay, this place is fine.
HOWEVER despite their website/listing saying they have cribs...they do not!!! We are on a road trip specifically booking places with cribs. The description quite explicitly says they offer cribs. I called the front desk to have one sent up and she told me they don't have cribs. I said, the description online clearly says you do. She replied, "Yeah everyone says that." So then I asked for extra pillows to try and make a border around my one-year-old on the sofa bed. She said they don't have extra pillows.
I know this situation was unique, but I still belief it justifies docking stars. Change the listing description so parents aren't blindsided by lacking a safe place for their baby to sleep!!! Also, in what world does a reputable hotel chain not give you extra pillows.
Verifizierter Reisender
Familienurlaub (1 Nacht)