SureStay Plus Hotel by Best Western Jackson

It was clean and quiet place to stay

Good deal, but the pictures did not look like the room. Beds were listed as queen, but they seemed too small, more like a full/double. Curtain attachment was broken, preventing them from being able to completely close. Furniture was very close together due to the size of the room. Stain on carpet. Decently clean, but in need of updating.

Don’t. Do. It. I read the reviews. I questioned staying here but I was tired and thought, “It can’t be that bad”... it was everything nightmares are made of complete with room 205 was completely destroyed and the door left open! We were in 204 and all I could think about all night was what in the world could’ve possibly happened in that room that the door would just be left wide open! I felt like I was in the plot line of a horror film. Aside from that the sheets and blankets were awful, I threatened my poor husbands life if he would’ve laid on them.

Room was nice but it seemed to have a some smell.

The bathroom was disgusting! There was a yellow gewy layer all over the floor and shower with a puddle on the bathmat and only soap. Staff said there was nothing they could do. I didn't even want to use it. When I arrived the room was freezing, I couldn't warm up. In the morning it was way too hot. My worst motel experience ever!

The place smelled like dog pee and smoke.

Rooms were disgusting!!! They used an old front door for the bathroom door and didn’t even shut correctly! Everything was stained and ripped. Found broken glass in the room!

Front desk reception was very friendly. “Updated” but not done well at all. Mold in the bathrooms, stained sheets and covers, filthy floor. The bathroom fan looked like someone had punched a hole in the wall to put it in. We slept in our clothes, and didn’t even want to use the shower because it was so moldy and icky. Not a great area, and while it is dog friendly, there’s only a teeny tiny soggy patch of grass for them to potty.

I had a horrible check in experience. Not because of the employee but a room situation where I couldn’t go to the room designated for me and then the room we finally got into, the tv wasn’t working. The employee didn’t know how to fix it as she was new. The bath tub stopper doesn’t work properly in 202, which made it very difficult to give my 2 year old a bath. The microwave was not plugged in properly or on the correct setting so I had to move furniture and such to correct the issue. Floor was stained, shower curtain stained, cigarette bud in the trash can upon arrival even though the suite we were in was non smoking, couch and other furniture stained as well, leaves were in the floor of room upon arrival. Not family friendly. When I spoke to the male the following day of check in he kept telling me his manager wasn’t available however I never asked. I called to get the tvs fixed during the day the same day as we were visiting family, and the manager made it seem like I didn’t know how to work the tv and that’s why it wasn’t working properly. However, I could never get the TVs to find signal nor could her employee. Construction and other things were being doing on other floors. Very loud surrounding the complex, cars and people cussing. When I went to check out, a woman and the manager were yelling at each other cussing and I couldn’t even check out. This place is not where you’d want to take your child, sketchy and management sucks. Non apologetic nor offered any help.