Hotel Chocolate Suites

*READ this review before booking* I was excited about staying at this hotel mainly because of the views and price. I was disappointed with several things about this hotel, so here is my list: 1. Staff was OK, but not everyone was wearing a mask at all times. 2. Housekeeping was OK. A bit late to come into our room to clean it, so we were already there after a long morning walk into the city. 3. Our room was literally next to the lobby (a horrible place to be). It was VERY noisy at all times. We had a very hard time to go to sleep at night. 4. During the night, we could smell cigarette smoke coming from the lobby. So not quite a "smoke free" place. 5. The room had no frames or anything on the walls, which made it seem like unfinished. 6. Parking was on-site and was free for guests, but the area is so small that you have to leave your car keys so they can move it around if needed. I was not comfortable leaving my car keys for someone to may be move it, especially during COVID times. The only thing I liked about the hotel was the view and the coffee we had in our continental breakfast. If I were you, I will look into another hotel. I will definitely not stay at this hotel again.

We were disappointed in this hotel. Though charming with a lovely view it was inconvenient, with no refrigerator in the room, the phone not working, and awkward to get between the room and reception. Worst of all there were an insect and a lizard in the room.

At our arrival ..there was no hot water..a pipe broke..so we have to shower with cold water..and they charge extra fees for our pets..and we did not like that

Staff was very accommodating. Went out of their way to make our trip pleasant. The physical facility is in need of an update. Yes, we had a huge terrrace...no chairs or table to enjoy it. Rooms were old and poorly decorated and in need of repair. Lots and lots of stairs...to your room, to reception, to the restaurant. Location offers great view, but walking to and from Centro is challenging.

Service was super hospitable. Room was gorgeous as well as the view. There is a great view from checking in to the parking lot to the restaurant to the room.

We stayed 2 nights over a weekend. A beautiful hotel with very attentive staff. Beautiful views and fee shuttle to downtown which is 5 minutes away. We will definitely go back.

Muy profesionales y atentos excelentes servicio ...!!

Don't book and expect to get the rooms you reserved. We book 3 different rooms to plan using 5his hotel for tours to the city and our room was given to others paying more money. Horrible customer service. The hotel itself offered everything we wanted but they lost a chance to have our company book 200 room nights for the year.

There was not hot running water to take a shower.

Hotel Chocolate Suite over looks Guanajuato City, we stayed at Suite Delafee, the bedroom is huge, bathroom is also very big, it has lots of storage space too. From bedroom, we can walk directly to the deck and see entire city, the view is amazing at daylight and gets better at night. Continental breakfast included coffee/tea and bread. You can order more with extra charges. It took us some navigation to drive there because of no GPS signals in the tunnels. Parking spots are limited and can be very tricky, we saw someone broke his rear side mirror when backing up. Paths leading to Zocalo are very steep, climbing up can be challenging. We enjoyed our time at this location.