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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with restaurant, connected to the convention center

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Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Lobby sitting area
Lobby
Fitness facility
Breakfast, lunch, dinner served; Latin American cuisine
Immerse yourself in the heart of Cuenca at Four Points By Sheraton Cuenca, where warm hospitality meets modern comfort. Savor local flavors with breakfast on site and unwind in the sauna or steam room, then take a refreshing dip in the pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Airport transfer
  • Pet friendly
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • 24-hour business center
  • Business center
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
$90 nightly
The total price is $98
Sep 14 - Sep 15

Room options

Check availability for these dates

Tonight

Sep 4 - Sep 5
Check availability for tonight Sep 4 - Sep 5

Tomorrow

Sep 5 - Sep 6
Check availability for tomorrow Sep 5 - Sep 6
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout drapes, soundproofing

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(26 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Rainfall showerhead
  • 334 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Oro Verde Cuenca

  • Pool
  • Free breakfast
  • Airport transfer
  • Pet friendly
9.4 out of 10, Exceptional, 510 reviews
$99 nightly
The price is $109
Sep 14 - Sep 15
Oro Verde Cuenca
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About the neighborhood

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.0 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.3 km
  • Calderon Park - 4 min drive - 3.1 km
  • Río Tomebamba & Calle Larga - 4 min drive - 3.1 km
  • New Cathedral of Cuenca - 5 min drive - 3.4 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Luis Cordero (Hermano Miguel) Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Nana Coffee - ‬4 min drive
  • ‪Pizza Hut Express - ‬4 min walk
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪Chula Birria - ‬3 min drive
  • ‪El Gran Asador - ‬4 min drive

About this property

Four Points By Sheraton Cuenca

When visiting Cuenca, Four Points By Sheraton Cuenca is a great choice to consider. After getting a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Free airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Swimming pool
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 44
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 24
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

Renovations and closures

The property will be renovating from August 12 2025 to August 16 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?

Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points By Sheraton Cuenca?

Yes, there's a pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Four Points By Sheraton Cuenca?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Four Points By Sheraton Cuenca?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points By Sheraton Cuenca?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Four Points By Sheraton Cuenca and nearby?

Four Points By Sheraton Cuenca has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Four Points By Sheraton Cuenca?

Yes, there's an onsite restaurant that offers Latin American cuisine.

What's the area around Four Points By Sheraton Cuenca like?

Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Mirador de Turi.

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Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Food
Cities
Upgrade
Shopping malls
Bed
Restaurant
Amenities

What guests liked

  • Breakfast was delicious and had many different options. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great staff and close to everything.
Donald, 5-night trip

10/10 Exceptional

Hotel is great , pool service is great and have amazing view of Cuenca
Mike, 1-night trip

10/10 Exceptional

Good stay for family trips
Walter, 2-night trip

10/10 Exceptional

Very close to the mall and the breakfast was absolutely amazing
Steve, 1-night trip

10/10 Exceptional

Very good hotel
Luis, 1-night trip

10/10 Exceptional

So great, good location and excellent staff
RAFAEL, 2-night trip

10/10 Exceptional

Excellent location! Great staff! Beautiful City…
Rita, 2-night trip

10/10 Exceptional

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Lorena, 3-night trip

10/10 Exceptional

The experience in this hotel was amazing
Ivette, 3-night trip

10/10 Exceptional

Very good
taek, 1-night trip

10/10 Exceptional

Great staff and great car service
cornelio, 2-night trip

10/10 Exceptional

Very safe nice people
Matilde, 10-night trip

10/10 Exceptional

The staff is kind, the hotel is quite and in a hill, the views are beautiful
Ericka, 2-night trip

8/10 Very good

Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice
Andre, 1-night trip

10/10 Exceptional

Lunch was overpriced and the quality was subpar. Burger was dry and too small for USD 15.00
Giovanni, 1-night trip

10/10 Exceptional

Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond
Alexander, 2-night trip

10/10 Exceptional

THE STAFF WAS PROFESSIONAL.
LEONARD, 5-night trip

10/10 Exceptional

Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
John, 1-night trip

10/10 Exceptional

The staff was amazing. They went over and beyond to make our stay enjoyable. I highly recommend this hotel for anyone visiting Cuenca.
Freddy, 1-night trip

8/10 Very good

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Silvio, 2-night trip

10/10 Exceptional

We were very impress with the service and friendliness of the staff! Everyone made us feel at home, from breakfast to bed time. Thank you! Highly recommended!!
Eduardo, 4-night trip

10/10 Exceptional

Just perfect

Love this hotel. people very friendly Super elegant. Food 10/10. Love it
RICHARD, 4-night trip

10/10 Exceptional

Very friendly and helpful staff! I liked the option of being picked up at the airport and the driver was helpful. Definitely recommend this hotel and will use again when going back to Cuenca
Philip, 2-night trip

8/10 Very good

Property is nice, unfortunately they charge extra for every single thing, also they charge sales tax, they don't tell you until you make a reservation. They should be more serius about.
Edison, 4-night trip

10/10 Exceptional

Very nice !
John, 4-night trip