Gran Melia Xian

Large rooms, well appointed. Service was OK, but not exceptional. Fantastic location

Internet connectivity is the main concern, WiFi signal was ok but the hotel WiFi blocked VPN access (so that you may access banned sites such as google, gmail, facebook, whatsapp, BBC news etc), when it was granted via other WiFi spots in Xi'an. Overall the hotel is clean and modern, with the odd maintenance issue - such as the plug socket hanging off the wall at the far end of the second floor corridor and minor damage to wallpaper inside the hotel room. Disconcerting is the amount of cameras inside the hotel itself, from the moment you leave your room you are continuously watched.

Gran Melia was very nice, clean, and accommodating. Every staff member ensured they greeted us. I loved that they had provided a hand written welcoming note. They also spoke very good English and had arranged a driver for us. The city is beautiful and lights up at nights. The hotel is in between the airport and Terra Cotta Warriors. It took about 45 minutes to get to either destination. I wish we could’ve spent more time in Xi’an and Gran Melia.

Fabulous hotel in service and facilities. Our son held a wedding reception at the hotel and the staff Zoe and Connie were most helpful in making the occasion a big resounding success. We also had a pre wedding dinner party at the Yuet Fu Chinese restaurant. The food was delicious and the waiter Charles provided top notch service. We are very please with the hotel. All the staff were generally very helpful and our guests staying at the hotel were well looked after.

Wonderful Hotel in a nice area of Xian. Service is first class all the way. I especially want to thank Paloma, our Red Level Host, for making our trip so special. She went out of her way to make sure everything was wonderful for us. I recommend spending the few extra dollars to stay on the Red Level. The Complimentary happy hour more than makes up for the minor extra expense. The facility is gorgeous with everything you could possibly need or want. Gran Melia gets the highest possible recommendation. Will never stay anywhere else in Xian.

I would like to thank Doris for her kind help and hospitality during my stay at Xian. I will definitely re-visit and stay at this hotel again in the future. The lounge is conducive with perfect views, especially at night.

excellent, stayed in Red Level room where there service was impeccable. Rooms well equipped and very clean staff were excellent especially the guest service manager Begona.

A beautiful hotel, very new and comfortable. Hotel staff are very helpful.

硬件不错，软件有待提高，卫生，员工待人接物，餐饮等等

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