Rosas & Xocolate Boutique Hotel

This was our first time visiting Merida & I wanted to give my parents a lovely and authentic experience so I decided to splurge on Rosas. I'm an avid business traveler and often times find boutique hotels have extra charm & attentiveness than chain hotels. I even dismissed a few of the recent negative reviews because of all the great ones & the reputation the hotel had built up in travel digests. I am completely devastated & disappointed in the quality (or lack there of) of this property. First, I was overcharged an extra $100 USD+ for a 3rd person when online the pricing is the same for 2-3 people. Get past that, the room we got had dirty floors full of feathers. The amenities suck, the staff was so indifferent both in the (dark) reception area & restaurant. Pool is dirty/cloudy giving us no desire to get in. We were incredulous @ the lack of hospitality & service. Even the "hellos" seemed forced. The only thing that saved the stay was on the last day @ breakfast a gentleman (who we could only assume is the owner) was so kind after noticing we had not been attended by their rude waiters, took over and took care of us even recommending their house specialties. This was kind of service & experience I'd looked forward to but unfortunately, no one else on the staff seemed to share that spirit. @ checkout they had the audacity of trying to charge me 50 pesos for a 2nd rm key we never received. At over $377 night, go elsewhere for better service @ a fraction of the cost!!

The hotel is beautiful and exactly as pictured. Rooms is spacious and the outdoor shower was a pleasant surprise. The local street can be quiet with some limited food options (Saint Lucia Square ~10 minute walk away). I would *highly* recommend the hotel restaurant. The food was exceptional. Service was ok...not great not bad. I can’t say enough about the food and drinks though. I loved my stay and would recommend to anyone.

Peaceful, soothing, beautiful. We loved it.

El lugar muy bonito. El servicio y la comida mejorables

El hotel súper ubicado. El restaurante muy bueno. Las camas deliciosas. El ambiente general con detalles muy cuidados. El personal muy amable.

La habitación el aire acondicionado hacía mucho ruido no dejaba dormir, la ventila da además directamente a la cama entra mucha luz a la habitación en la noche. No tienen carta de Roum Service cuando solicitas algo es la del restaurante de cenas Gourmet y te lo llevan a la habitación en una charola de platico sin un tapete de adorno y mal presentado de desayunos tampoco hay servicio en la hab. Y lo que se paga por un hotel boutique deja mucho que desear no volvería

Los desayunos son espectaculares

Todo muy bien sobre todo la ubicación del hotel excelente

Nous avons séjourné 2 nuits à l’hotel. Il est idéalement situé: sur Champs Élysée locaux, quartier calme et proche du centre à pied. Nous l’avions également choisis pour son design et n’avons pas été déçus avec ses murs rose et sa piscine. Il s’agit d’une hacienda donc les chambres sont chic et sobres. Les produits sont de qualité (l’occitane). Nous avions pris le petit dejeuner: nous avons pu prendre ce que nous voulions à la carte, c’etait délicieux, soigné et copieux, un regal! Le parking est gratuit ce qui est pratique lors d’un road-trip. Nous recommandons!

La atención un poco lento