6/10
Nice hotel and stay however, terrible check out process due to unprofessional and archaic staff member who caused issues. I checked out early as I had flight to catch and left my elderly parents at hotel so they could have breakfast. I settled the bill before leaving and had verbal confirmation from reception both rooms bill was settled as this was important to me. However as reception did not do their job properly the hotel staff then challenged my parents saying bill was not settled causing them undue stress. I was called at airport by my parents and then desperately trying to sort out issue before catching my flight.
Sukjinder
Familienurlaub (1 Nacht)