For the first two nights we had to sleep in a room right next to a ventilation system - horrendously loud, starting at 7 a.m.! We requested a room change, they were not able to clean an alternative room for 5 hours, we were not allowed to enter our old room until some lady at the reception intervened. Poor organization! There were chocolate stains at the table and the chairs in the new room, very poorly cleaned. We got our sheets changed once, it was stained with a red color (probably nail polish) afterwards. They forgot to replace the towels, dirty ones were taken away but without any replacement. No carriage of the luggage, just the employees at the reception can speak English, rest of the staff does not unterstand a single word. No greeting when entering the hotel even if you pass the reception quite obviously, they simply ignore you. The mattress was so uncomfortable, both mattresses had a hollow right in the middle, we had severe back pain after two nights!! No public transportation near the hotel.