4/10 Fair
Nov 26, 2024
Front Desk Girl needs training!
The hotel is beautiful and the amenities as well. The property itself deserves 5 Stars. Most of the staff is very kind as well! EXCEPT… yesterday was the magnificent mile parade.. I arrived to the hotel obviously a little frustrated from the traffic and not being able to find self parking at the property.. The front desk girl was rude as hell. She tried to match my frustration and had attitude because i simply asked if the valet can just pick up my car literally next door since traffic is bad( and drive 20 minutes around the whole street again)and im already having a bad day. She should not be a front desk/hospitality host. Very unprofessional and needs coaching on her attitude. Gladly i was helped by a different person, an older lady (name started with a G) . She was sweet and assisted me when the TV wouldnt work in my room and moved us to a better room with nicer views. Again, great hotel and location but that specific person needs some serious conversation with her management on how to speak to guests who spend top dollar in Chicago.
Verified traveler
1-night family trip
Verified Hotels.com guest review
