The hotel provides very limited service. I would not consider it a 4-star property; it is closer to a 3-star business hotel with heavy reliance on self-service. The in-room AI assistant is essentially non-functional — it gives only one response and cannot continue a conversation. For example, it was unable to advise how to turn the air conditioning on or off.
On the day of check-in, no one answered the phone from morning onwards. I was calling to inquire about a paid early check-in arrangement. There was no response, including from the duty manager. Later, I was told the hotel was very busy and fully booked. However, being too busy to answer guest calls should not be the customer’s problem. Although Shirley from front-office trying to help as much as she can and giving me 1 hour check-in in advance. The team seems to be under staffed.
Room maintenance is also poor. For two consecutive mornings, the toilet had a strong drainage smell, likely due to the age of the building. The toilet may require a pan collar replacement to address this issue. The flush handle appears very old and poorly maintained, and the exterior walls show visible green mold, which is noticeable even from outside the building. The towel handle in the bathroom is too high for normal people to reach.
Overall, this was a very disappointing experience. There is a significant gap between the hotel’s marketing and the actual condition and service provided.