My overall experience at the hotel was excellent, especially the staff service. My concierge team—Cielo, David, and Maria—went above and beyond, checking in with me daily via WhatsApp to ensure I had everything I needed or wanted. They also made restaurant reservations seamless, although booking through the hotel app was just as easy.
Navigating the property was a bit confusing at first, but once I got familiar with it, everything was conveniently close by. While shuttles were available, I didn’t need them since most places were within walking distance.
My room was well-maintained, though housekeeping still performed turndown service despite my “Do Not Disturb” sign. The shower temperature was another minor issue—it was only mildly warm never got hot. While this wasn’t a problem in warm weather, it could be frustrating on a colder day.
One of the highlights was having access to the nearby sister properties. I spent most of my time at TRS, enjoying their saltwater and infinity pools. A tip for future guests: head to breakfast early, as it tends to get crowded. Booking spa treatments and excursions through the hotel was incredibly convenient.
The food was hit or miss, but El Dorado stood out—they cooked a perfect medium-rare steak. As expected at an all-inclusive, the drinks were somewhat watered down.
Overall, I highly recommend this hotel, especially for solo travelers. The staff made me feel comfortable and welcomed throughout my stay, which truly enhanced my experience