The apartment was clean and easy to check in and use the app. It is in a great location with easy access to transport links like the tram and buses.
The apartments are supposed to have a kitchenette to allow you to make your own food. Our oven did not work, which we did not find out until we had bought frozen pizza to heat up. There is no freezer so these went to waste as the oven could not be troubleshooted over the phone.
We reported this on our first night, and were told someone would come to reset it the next day. I had an email asking me to confirm it still wasn't working, which I did, but nobody ever contacted us about it again during our stay.
I understand we did not stay long, but this cost us money throwing out food and did mean we couldn't make anything else in the oven while we were there.
The check out process was also smooth and instruction were clear.