Hoom Apartments Juan Bravo

Lovely, clean, modern apartment. Large bed, tv and good facilities (oven, kettle, dishwasher, aircon, coffee machine). Only received check on details (on request) when we arrived at the airport but good communication after this. Swimmimg pool and area small with only 4 loungers but was quiet during our visit so not an issue. Good location, nice area - supermarkets and bars/restaurants within easy walking distance and the metro to get to city centre is practically across the street.

1) total price was more than double than the listed price. Fair enough, we should’ve checked better, but as a frequent traveler, I kinda don’t bother since I typically deem the total price as “acceptable” compared to whatever was the listing price. In this case it struck me that for an apt that was listed at 92eur/night, I ended up paying around 190eur/night (!!) 2) upon arrival we still didn’t have the detail about the apartment. We tried calling the number provided on the listing; nobody answered. Luckily after 15mins or so a lady helped us out, but even she had to make some phone calls before we were “allocated” to an apartment...the email with the details arrived after we already had entered the apt. 3. Shower was clogged, so literally after 10-20seconds you were standing in a pool of dirty water. 4. That same shower also leaked which resulted a side wall of the door opening to swell. As a result, after the first shower was taken, the door couldn’t be closed anymore...bye bye toilet pricacy... The apartment has potential, but seems to be badly constructed (bending floors, bathroom problem, clogged shower,...) and lacks a minimal service which you might expect for a 190/night apartment (e.g. timely information, kitchen supplies, doors you can actually close, clean unclogged shower, ...). On a positive note, the location is great. You’re close to an upscale shopping area and only 15min from the airport...

Tell him to guide how to use stove, no answer. Check in is difficult