Hello, I stayed with my husband at the Casablanca hotel in Miami Beach, Florida. I was unaware that each condo inside the hotel was privately owned by different individuals. We had issues with our air conditioning. It was hot and muggy in the room. We also had issues with our television, as it would reset every single day, in Spanish. We were told by the front desk that we had to contact the individual owner about the television. We decided to try and figure it out ourselves, as we are on our honeymoon and didn’t want wasted time. We asked the front desk for a roll of toilet paper, only to be told once again to contact the private owner. Their is a kitchen in our condo, however every dish was extremely greasy and dirty, like it hadn’t been washed for the next guests. The cabinets and floors were extremely dirty as well. I was intending on having a better stay here for my honeymoon, but unfortunately I didn’t enjoy my stay here. I contacted the hotel about this issue & they were extremely rude and told me to use a travel agency next time. It’s clear I used Expedia and never had this problem. They said that this used to be a hotel but no longer is, and that it’s just private apartments. They did not specify that when booing or after booking. UNTIL I sent an email. I’m not sure if casabalanca is the name on Expedia, but it’s not a hotel anymore. We paid a good amount for this, I am in hopes for a possible partial refund, as this wasn’t what I had expected.