Worst hotel ever. If it had negative ratings I would rate that instead. If you wanna be greeted by bed bugs, clogged toilets, broken toilet seats, then its the place for you. I spent majority of my stay just changing rooms after rooms due to issues. When arrived at the hotel I was never offered a welcome drink, where else others were offered. Maybe because I was brown skinned? that's why I wasn't offered? I had to go ask for one! how embarrassing. The hotel has a weird smell like s***, I wondered why that was until I encountered problems with the rooms. I asked to checkout but was not offered my refund and had wait for expedia, which I feel is unfair. I was given a voucher for the unconvince which we spent at the restaurant, which wasn't too bad. But morning breakfast that's included is not the best, at one point there was no chef and hardly any food. Staff said due to no chef they cant serve food, understandable but as a so called 4 star hotel you should prepared for situations like this. On one occasion they were serving stale curry to all their guests. Even after we pointed it out to them. Beyond ridiculous.
The owner apparently stays there and does not give a damn about their customers nor the staff. This place has so much potential but it lacks so much things.
I WILL NOT RECCOMMEND ANYONE TO WASTE THEIR MONEY HERE, PAY LITTLE EXTRA GO ELSE WHERE, UNLESS YOUR ARE HAPPY WITH STALE FOOD, CLOGGED TOILETS, BROKEN TOILETS, BED BUGS, ETC.