Be Live Experience Turquesa - All Inclusive

Die Zimmer waren verschimmelt, es gab kein Klopapier auf den Zimmern, erst nach dreimaligem Nachfragen wurde es gebracht. Nach Zimmerwechsel ein Zimmer bekommen, dass „renoviert“ wurde. Der Schimmel wurde überstrichen. Das Essen war eine Katastrophe. Und wir sind nicht zimperlich. Die Getränke wurden in Einweg-Bechern gereicht.

4 Sterne sind es nicht, jeden Tag das gleiche Essen und keine Abwechslung

, es gibt einen renovierten und einen unrenovierten Teil. Der renovierte Teil ist in Ordnung und auch sauber, das Gegenteil ist im unrenovierten Teil der Fall. Auf Expedia wird mit privaten Whirlpool in beiden Fällen geworben, von einem Whirlpool fehlt dir doch jede Spur ganz zu schweigen von einem privaten! Daneben wurde geworben mit einer Minibar mit einigen kostenlosen Leckereien, die sich auf einen leeren Kühlschrank und eine Tüte Kaffee beschränkten. Insgesamt in Ordnung, aber nicht überragend.

Lage und Animation top Personal auch sehr freundlich Sauberkeit und Zimmer Komfort leider ungenügend.

Rooms was not clean and hotel was very old. Room comfort zero

Everything was good and nice . All the staff is vey nice and creative

Well let me start by saying I have never been treated like a criminal in a hotel. The maid accused my 33 yr. old daughter of stealing an iron from the room. I called up the manager, who told me her name was Lily but wouldn't give me her last name. I explained I was paying for 2 rooms, 1 for my husband and I and 1 for my daughter, and have no need for stealing an iron and she could check all our bags if she wanted too, because I could not believe this maid. Lily if that is her real name, said there was no need for that. I thought that was that, but when we checked out, they still charged us for the iron and when I refuse to pay for it she said the maid that cleaned the room the night before said the iron was in the room, therefore my daughter must have taken it because it was no longer there, and if I didn't pay for it, I could not have my passport back which they had.. Incredible!! I had no choice, I ended up paying for the iron $ 28.00 so I could get my passport back. Never in my life of travels had I, or my family such an unpleasant experience. Very unprofessional office staff. Very rude and didn't care about us all.

My family enjoyed the time in the hotel. It was a good experience for me

This,was probably one of the worst places I have ever stayed. Old, rundown and very dirty. There was a pile of garbage outside our door and a rust hole in our bath. There was a leak from upstairs into our bedroom which I reported to the cleaner but she just smiled and left. The grass outside our door probably was not cut in months, the window in or bathroom was broken and there was no lock on the patio door and they call this a 4 star hotel!!!

Big disappointment comparing money for the service, gym and room very basic facilities not seen as 4/5 star service. Plus information about the meal services incorrect (crep service never available) nobody to talk to and get compensation instead. Hotel is overrated and not worth money asked. Poor selection of food. It was not all in but diet in. Also offered local alcohol instead proper rum and vodka. Animation team activities never seen untill night show which was great. Some staff moody and ruse except bright exceptions with excellence customer service and attitude; receptionist Teressa, bar tender at beach bar Gonzalo, main restaurant waiters- lady serving outside for dinner Yanda (sorry for the misspeling the names) thank you