Manager can't add or subtract and has no manners.
The hotel is fine for the price. Good location, and clean. I was not told that they accepted pets. There were dogs in the elevator almost every time I used it. And being sniffed by dogs is not something I enjoy.
The control for the shower is on the back beneath the shower head. My night shirt got soaked while trying to adjust the temperature.
The valet was great.
The check out did not go well. I was charged for in and out valet. Which I told them I did not want or use. An $18. difference.
When I asked for an adjustment, and had this confirmed by the valet, the desk clerk had to call the manager. I waited 20 minutes for him to show up. He made an adjustment and left. But he could not add or subtract. He refunded only $12. He did this with out apology, or without even looking at me. Then left. New bill, still incorrect, it was only $6. off by then, but I was not happy. I pointed this out to the desk clerk, who said oh, us that incorrect? She can't add or subtract either. I waited to have it readjusted. Still no apology or acknowledgment of their error. I will not be staying there again.
Gloria, Geschäftsreise (1 Nacht), 24. Mai. 2021
Comfortable and friendly! But note there is no onsite parking and valet is about $50 a day.
Rachel, Urlaub mit Freunden (3 Nächte), 14. Mai. 2021
Great hotel, okay bed, horrible sofa bed
Very clean hotel wonderfully located. The staff was friendly and very accommodating, especially taking all Covid precautions. My only complaint was the beds. The main bed was very hard and uncomfortable, but the pull out was down right torturous. I’ve slept on many pull out sofas in my life, and I expect them to not be the best, but this one was so bad I literally had the bars digging into me. I ended up resorting to sleeping vertically with an ottoman under my feed in between the supports. Not sure if it was just my room but if you plan on using the pull out look else ware.
Britney, Familienurlaub (4 Nächte), 18. Apr.. 2021
Would return again. Great location for walking along the river with coffee. Central to all areas we wanted to visit for college visits and shopping. Very nice staff that was more than willing to accommodate some requests we had. Will definitely be out go-to Portland stay. Having a kitchenette was perfect because we have allergies and needed to be able to do some grocery shopping since we knew we wouldn’t be able to eat out much.
Inger, Familienurlaub (1 Nacht), 10. Apr.. 2021
Safe, friendly and relaxing stay
For a short one-night stay, Hyatt House Portland was fantastic. I felt safe and the service was spectacular. I enjoyed the morning breakfast pick up and the evening bar with great pricing.
Bernard, Reise (1 Nacht), 3. Apr.. 2021
I would definitely stay here again, the price was low for one night and the staff was very helpful and professional even for such a short stay.
Cheyanne, Urlaub mit Freunden (1 Nacht), 2. Apr.. 2021
Clean, friendly, and close to OHSU
The staff could not have been nicer. The area of PDX is lovely. Located close to OHSU hospital. The room was very clean. The pull out couch bed wasn’t comfortable (but that is frequently the case with pull out couch beds...)
Familienurlaub (1 Nacht), 1. Apr.. 2021
Good experience :)
Overall it was good, would be nice if they had a better selection of goodies, chips, chocolates...
The staff we had contact with was really nice, helpful and pleasant.
I'd suggest they have something colorful or happy on the walls in the hallways but, it was a good experience, will definitely recommend it!!
Ethel, Reise (3 Nächte), 19. März. 2021
It was close to the water and the staff was friendly
Familienurlaub (1 Nacht), 19. März. 2021
Great location. Comfortable clean and covid cautious. Would definitely stay again enjoyed the amenities of room kitchenette separate sitting area and views if city even though on street side not River.
Veronica, Geschäftsreise (2 Nächte), 17. März. 2021