8/10 Very Good
May 2, 2016
Cancellation of Shuttle Bus
We got a local friend to checkout the hotel before booking. Condition of hotel was quite agreeable. However, since our trip was for Canton Fair, we had our friend asked if the hotel will be providing a shuttle bus to the fair. The front desk confirmed the availability of shuttle bus and we when ahead to book our stay there.
When we arrived, we were told by the front desk there is no shuttle bus from this hotel. There is shuttle bus from another branch and we had to take a cab to catch the ride. The reason for not having a shuttle bus was due to lack of fair going customers from this hotel. Despite our inconvenience, no apology was given.
Vasanthan
Verified Hotels.com guest review