Sunscape Puerto Vallarta Resort & Spa - All Inclusive

It was noisy. There were what sounded like smoke alarms beeping constantly in the hallways of the rooms. We told 2 different staff members and nothing was done about it. We had to listen to it all night. There was also music until 2:00am we could hear in our room. Another thing we didn’t like was we couldn’t order drinks to our liking. They only make certain drinks. Also the “Sun club” benefits for which we should have been eligible were not available.

Hotel definitely needs a head chef. Needed to get to breakfast lunch and dinner as soon as they started the buffet or else the food would be cold. Waiters were a hit or miss. Don’t fall for the secrets free breakfast, that are selling timeshares. Room was upgraded so it was nice and spacious. It was always clean when we cam back. Staff was friendly

The hotel is nice and most to all service was good,they could show new guest around to let them know what is all include in their stay. They also need to upgrade the hotel the pictures on the web to not match the actual look of the hotel when you get there.

Excellent customer service and will return for a second vacation

We were excited to stay in a resort for the first time as a couple. When we arrived, they welcomed us to check in and took our luggage to “sanitize” in a room away from the check-in concierge. After checking in, a separate woman approached us telling us to sit with her to get some “coupons”. Having traveled for hours, we just wanted to get to our room and rest so I asked her if it was obligatory and she said yes. I thought this was ridiculous and realized this is their way to try and get you to buy things/ a timeshare with them. I told her to make it quick. The first thing she asked us was if we were approached by people inside airport selling tours and if we bought the deal. We told her no. She asked us 3 more times. It was rude and frustrating. She went on to tell us lies about crossing borders across states. Using fear to prevent us from leaving the resort. We are not new to Mexico. We grew up coming to Mexico and understand how to travel here safely. Her behavior was rude and it frustrated us very much to where we didn’t want to spend time at the resort. Multiple people during our stay approached us trying to sell stuff to us. This is not how we wanted to spend our two nights there. Although the room was very nice and super comfortable, we wouldn’t return nor recommend it to anyone. To be clear, the service staff such as waiters and gate personnel were great. They check your temperature coming in and out.

I did like you did not need to make reservations at the sit down restaurants. Nice beach. Could use an upgrade on the Buffett food.

To start with, the room was no ready for us, they didn’t even have the little fridge plugged in nor the bar was set up; the blankets and pillow cases were not clean, they smelled of sweat; the restaurants offered very poor quality meals, that if you were lucky because they didn’t have enough food. Very poor organization, it took people 45 minutes in line to get an egg for breakfast.

Some things changed from when I stayed there the last time a few years ago. Like the turning down the bed in the evening and stocking the refrigerator daily and the first time they brought up a fruit tray after we arrived.

Didnt like the check in progress asking too many question and trying to sell you tours and other things. .and one of the staff wasnt really friendly at check in. Rooms were small , closet door wouldn't shut. Refrigerator was making kind of loud noice iton didn't work , beds looks old , bathroom had rust ,mold and also didn't had a vent on it , had to leave door open so it wouldn't get suffecared on bathroom and mirror wouldn't get foggy . Pool closes at 8:00 pm too early . The only good thing was the service at food courts and good food..

I like the location and especially the buffet restaurant on the beach close to the water.