I booked on travelocity before making it there , it was a horrible location so I went in to cancel my reservation was told by the clerk and Im guessing the manager a lady that was standing beside him at the desk it was cancelled left and a hour goes by and they charge me for the room. I instantly called them and she tells me he doesn't speak good English and she didn't know anything about it! I quickly reminded her she was standing beside him .Then she says she would try to refund it. I haven't got my money nor a phone call to apologize. Complete disgusted , I travel alot and no if you cancel the reservation before you check in then you are not supposed to be charged. I'm not going to give up until they refund the $111.99 dollars they charged me .
