8/10 Very Good
Nov 27, 2024
The room was great and the service was great. But, my one complaint is that the refrigerator was not working properly. My food spoiled when stored and when I asked the front desk worker, he touched it, said it was somewhat cold(the room at 20C was colder than the inside of the fridge), and did not address the fact that it was not cold enough to hold actual food products. I have stayed over 4-6 times at Shinjuku Granbell and have never had a fridge that did not work. It was very disappointing as I had leftovers and perishable items.
Lauren
Lauren, 7-night trip
Verified Hotels.com guest review