6/10
The online and personal communication with the hotel manager is consistent....very bad. I phoned the hotel twice to modify my booking but I was asked to email the manager instead. When I emailed him, it took a while to get a response and he didn't even understand my concern. When I met him personally in the resort, I greeted him and all I got was just an empty looking face.
As for his team, the girls were EXTREMELY friendly although they can be slow at times. The resort itself is fine, but the rooms need to be improved.