Our check-in experience was good. The location is awesome, walking distance to quite a bit of stuff. It's close to two train stops, the Rijksmuseum, the Heineken museum. We are Americans from the south so the whole not having any A.C. in the summer was pretty brutal during our stay. The AC didn't work, so we had to have fans running around the clock and have our windows open the entire time and it was still probably 78 degrees in our unit. The shower was not easy to use. They say there's a bar but no one ever works it so that isnt really a bar. The front desk people were very helpful, allowed us a later check-out time and also held our bags which was nice. Our stay was fine, but definitely not great. Amsterdam was amazing though.