Horrible condition of hotel and rooms. Stained carpets, shower moldy and door broken. no breakfast in spite of web site stating breakfast available. Not worth the value.
Familienurlaub (2 Nächte), 16. Apr.. 2021
Take this” hotel” off your app
This should be taken off your app! Unbelievable! How can this be called a Hilton?? Booked room with 2 Queens, I checked in about 330 and no Queens were available, front desk person said they were short staffed with only 2 cleaning people. Put us in a King with pullout. I fixed the toilet that wouldn’t stop running, room was 77 degrees and thermostat didn’t work, TV didn’t work enough towels for 1 person. The MW and lamp were full of rust. THEN we got moved to room with 2 Queens, everything worked the front desk person said he cleaned it for us, we were out until late and when we returned we realized that the shade was actually TAPED to the top of the window and it was fixed in a way so it wouldn’t fall off but we couldn’t lower the shade. We had to put items in front to the window to shut outside lites etc. Realized the sprinkler has a bag wrapped around it. Took a shower and there was no shampoo in the dispenser. Mold in shower. Finally NO coffee out when we checked in and of course nothing out for any type of grab and go on the morning but coffee was out. But didn’t dare try it. Got out of there as soon as we could. NO ONE SHOULD STAY HERE, Hilton should be embarrassed and the management needs to go!!! We should be refunded our $ for this disaster. Oh and the walls of all the hallways were ripped up, guessing from the cleaning carts.
Familienurlaub (1 Nacht), 27. März. 2021
There were stains on the carpet of the room along with sticky substances on the tile floor. The common halls were also dirty and with stained floors, including the elevator.
Reise (2 Nächte), 24. März. 2021
Rundown and shabby
I like staying at Home2 typically. This one is on really shabby and unkept condition. Walls on hallway torn. Carpet stained. Elevator floor needs a simple cleaning but looked so dirty. Cigarette and smoke smell in stairway. Curtain in room broken. Door missing from kitchenette sink cabinet. Place is rundown.
Lance, Reise (1 Nacht), 24. März. 2021
My Anniversary Staycation
Overall, the room was clean with some minor issues. The room phone had no cord, thus there was no working phone to contact the front desk from the room. The microwave was missing the turn table glass plate, and when we requested towels and was told they would bring them they never brought them. If you are into watching tv then the tv service sucks the chrome stick which they had in the room had issues stabilizing signal which meant 85% of the time there was no tv to watch. The wifi service was excellent. Otherwise its was quiet and the staff was friendly. I enjoyed my stay other than the minor issues because that was not the extent of my stay.
Racquel, Reise (3 Nächte), 18. März. 2021
The front desk clerk was very polite and did his job well. It’s too bad he has to represent such a run down property. We had to move from the first room. It looked as if someone had slept in the bed. The linens were threadbare. We moved to another room to find the bed in a little better shape but the room was just worn out. The bathroom was dingy. The light in the shower area was not working.
We chose this hotel on line and felt confident that it would be up to the Hilton standard. It is not.
Romantikurlaub (1 Nacht), 11. März. 2021
I wish I could give this hotel a good review just because of the front desk employees but sadly I can’t. The floor of my bathroom was FILLED with hair like it had just been swept under the sink. The dishes that come with the room were in the drawer with nasty food leftover on it and my sheets also had small hair all over them like that hadn’t been washed. :( the floors were stained & walls were TORE up from the housekeepers slamming into them with their carts.. all in all I would never stay in this hotel again. You would think it would be nice because of the name but whoever’s running this place needs to put their foot down. Unacceptable.
Geschäftsreise (1 Nacht), 11. März. 2021
Very good place to stay with your family.
Custumer service is excellent.
Familienurlaub (2 Nächte), 7. März. 2021
The hotel was so dirty and the staff was terrible. We had to clean our own bathroom upon arrival due to pubic hair being all over the toilet and shower. The front desk gentleman didn’t have the time too and there was no other rooms to be switched to. After that we were settled in and my 7 year old son found a dirty mask on the ground while playing with his toys. The front desk gentleman hung up on me and didn’t answer my call after that. We left.
Familienurlaub (2 Nächte), 26. Feb.. 2021
Hotel isn’t bad. Staff service could be better. Overall, it was an ok experience.
Romantikurlaub (2 Nächte), 19. Feb.. 2021