Hotel Xbalamque and Spa Cancun

Hotel with spa, near Plaza Las Americas

Choose dates to view prices

Where to?

Dates

November 2025

9

December 2025

In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.

Good

Popular amenities

Bar
Spa
24/7 front desk
Free parking
Air conditioning

Main amenities (12)

Daily housekeeping
Restaurant and bar/lounge
Full-service spa
Outdoor pool
Sauna
Pool bar
Room service
Massage/treatment rooms
Terrace
24-hour front desk
Garden
Car rentals on site

Feel at home (6)

Children stay free
Private bathroom
Television
Garden
Terrace
Daily housekeeping

$30 nightly

Nov 10 - Nov 11

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 9 - Nov 10

Tomorrow

Nov 10 - Nov 11

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Standard Room, 1 Double Bed

Good

Highlights

Air conditioning

TV

Private bathroom

Rainfall showerhead

Desk

Wardrobe or closet

Daily housekeeping

Air conditioning

Private bathroom

Rainfall showerhead

Cable channels

Television

Daily housekeeping

323 sq ft
Sleeps 2
1 Double Bed

Standard Double Room, 2 Double Beds

Highlights

Air conditioning

TV

Private bathroom

Rainfall showerhead

Desk

Wardrobe or closet

Daily housekeeping

Air conditioning

Private bathroom

Rainfall showerhead

Cable channels

Television

Daily housekeeping

323 sq ft
Sleeps 4
2 Double Beds

Superior Room

Very good

Highlights

Air conditioning

TV

Rainfall showerhead

Bathrobes

Private bathroom

Minibar

Desk

Wardrobe or closet

Air conditioning

Bathrobes

Private bathroom

Rainfall showerhead

Minibar

Cable channels

452 sq ft
City view
Sleeps 2
1 King Bed

Suite with Street View

Air conditioning

Ceiling fan

Private bathroom

Rainfall showerhead

Minibar

Cable channels

322 sq ft
Sleeps 2

Double Room Standard

Air conditioning

Private bathroom

Rainfall showerhead

Cable channels

Television

Daily housekeeping

322 sq ft
Sleeps 2

Quadruple Room Standard

Air conditioning

Private bathroom

Rainfall showerhead

Cable channels

Television

Daily housekeeping

322 sq ft
Sleeps 4

Similar properties

Free parking
Free WiFi
Air conditioning
24/7 front desk

$28 nightly

Nov 10 - Nov 11

Total with taxes and fees

Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!

Sign in Sign up, it's free

About the neighborhood

Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

Las Palapas Park - 2 min walk - 0.2 km
Benito Juarez Municipal Building - 6 min walk - 0.6 km
Plaza 28 - 8 min walk - 0.7 km
Plaza Las Americas - 5 min drive - 2.2 km
Puerto Cancun Marina Town Center - 10 min drive - 2.5 km

Getting around

Cancun Intl. Airport (CUN) - 21 min drive
Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

‪La Parrilla - ‬2 min walk
‪Av. Yaxchilán - ‬1 min walk
‪Los Pescaditos - ‬2 min walk
‪Cheester - ‬3 min walk
‪Quesadillas Tierra del Sol - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

At Hotel Xbalamque and Spa Cancun, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and La Adelita serves Mexican cuisine. An outdoor pool, a poolside bar, and a sauna are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

Hotel size

- 90 rooms
- Arranged over 3 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Guests driving to the property should contact this property in advance (e.g., directions)

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)

Pets

- Pets not allowed

Internet

- Free WiFi in public areas

Parking

- Free onsite self parking
- Onsite parking limited

Other information

- Designated smoking areas

Property amenities

Food and drink

Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli

Traveling with children

Children stay free (see details)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Laundry service
Hair salon
Free newspapers in lobby
Luggage storage
Porter/bellhop

Facilities

1 building/tower
Built in 1990
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Full-service spa
Sauna
Massage/treatment rooms

Accessibility

Wheelchair accessible
Upper floors accessible by stairs only

Room amenities

Be entertained

Television
Cable TV channels

Home comfort

Air conditioning (climate-controlled)

Freshen up

Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Towels

Stay connected

Desk
Phone

More

Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita - This restaurant specializes in Mexican cuisine.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Children under 11 years old are not allowed in the swimming pool without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts major credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Xbalamque Resort

Hotel Xbalamque Resort Cancun

Xbalamque

Xbalamque Cancun

Xbalamque Hotel Cancun

Hotel Xbalamque Cancun

Hotel Xbalamque

Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun offer free cancellation for a full refund?

Yes, Hotel Xbalamque and Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Xbalamque and Spa Cancun?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamque and Spa Cancun?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Xbalamque and Spa Cancun?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Hotel Xbalamque and Spa Cancun and nearby?

Hotel Xbalamque and Spa Cancun has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamque and Spa Cancun?

Yes, La Adelita offers Mexican cuisine.

What's the area around Hotel Xbalamque and Spa Cancun like?

Hotel Xbalamque and Spa Cancun is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 9 minutes' walk from Benito Juarez Municipal Building. Travelers give top marks for the hotel's prime location.

Have a question?

Beta

Get instant answers with AI powered search of property information and reviews.

Ask a question

Hotel Xbalamque and Spa Cancun Reviews

7.2

Good

7.2

Cleanliness

7.4

Location

7.6

Staff & service

7.4

Eco-friendliness

6.6

Property conditions & facilities

Popular mentions

Room

Service staff

Restaurant

Air conditioning

Bed

Location

Lobby

Bar

Spa

Internet

10/10 Exceptional

Jul 10, 2025

I had an amazing experience at Hotel Xbalamqué! The hotel has so much character — from the unique Mayan-inspired decor to the beautiful artwork throughout the property. The atmosphere felt fun, welcoming, and full of charm. The staff was friendly and helpful, always making sure I had what I needed. My room was clean and comfortable, and I loved the little details that made the stay feel special. The location was also super convenient, with lots to explore nearby. If you’re looking for a place in Cancún that’s affordable, full of personality, and not just another generic hotel, I highly recommend Xbalamqué.

Destiny, 5-night trip

6/10 Good

May 2, 2025

Great vale for the price. Hotel needs some renovation but it's clean and cute. Had s lot of potential. Centrally located. Helpful and friendly staff

Maria, 2-night trip

10/10 Exceptional

Feb 18, 2024

The location close to public transportation is perfect

Arturo, 7-night trip

8/10 Very good

Apr 3, 2025

Pretty good

Nataliia, 7-night trip

10/10 Exceptional

Jun 18, 2023

Excellent friendly and helpful staff beautiful architecture classic old world, Mexican style wonderful cool and everything you could ever want right next-door

Thomas, 3-night trip

8/10 Very good

Nov 14, 2024

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.

Armine, 3-night trip

10/10 Exceptional

Apr 26, 2023

The staff was professional and welcoming! Definitely will be back!

Omar, 4-night trip

10/10 Exceptional

Sep 26, 2024

The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.

Aysegul, 4-night trip

10/10 Exceptional

Apr 15, 2025

Quaint and comfortable simple clean rooms in a great central location in city center area is near to numerous parks and activities, public transport, and eminently walkable for lots of dining and entertainment options. Staff was excellent. The hotel is undergoing some renovations, which did not disturb my rest at all, but the pool is closed for renovations. It was quiet and easy to sleep at night, but busy and active in the area surrounding the hotel during the day. I safely enjoyed walking all around the area by myself all times of the day and evening. Well lit areas, lots of dining options and music all around.

Arden, 7-night trip

10/10 Exceptional

Jan 14, 2024

Reasonable price.

Dmytro, 5-night trip

2/10 Poor

Sep 10, 2024

Hotel was ugly and dirty and smelled horrible

Sanjuanita Rodriguez, 6-night trip

10/10 Exceptional

Jul 18, 2023

Very good🌸

Sabin, 3-night trip

8/10 Very good

Jul 26, 2023

Like

Diana, 1-night trip

6/10 Good

May 7, 2025

So much attention to esthetics on the outside and hallways. However, the inside of the room had an Old TV, stained curtains off the hooks, safety lock on window missing screws. Dated furniture that had nothing to do with the Mayan charm marketed. Don’t get me wrong, for the price my expectations were not that high to begin with. But even then, the inside of the room did not meet my expectations. I had room #230 right on the corner intersection with noise coming from both directions until the middle of the night. The only thing this place had going for it was the location. Will definitely NOT stay here again!

Lakhsmi, 1-night trip

2/10 Poor

Mar 14, 2024

We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.

Stefana, 9-night trip

2/10 Poor

May 17, 2024

In not a good hotes

All the rooms are old and not clean the tv is older also the mirrows the pictures in the hoteles.com are very very different

Carlos, 2-night trip

4/10 Fair

May 18, 2025

To new management: I have been going to this boutique hotel for years. The staff is lovely, the artwork on the building/interior is just amazing and the location is near the bus station/hospital and good restaurants. BUT, new management has decided to do away with one of the best features: the POOL is GONE!!! In all of the advertising, the pool is featured>the pool has been replaced by a "cenote" where you cannot swim!!We were sent over to another hotel's pool to swim in. It is HOT in El Mexico and we need a POOL!!! you have destroyed one of the best features of the property>WHY??? as a long time customer, I want the original pool back, please. AND please change your advertising to reflect this new development. Your advertising at present is completely misleading and customers are upset.VERY DISAPPOINTING>

BONNIE, 8-night trip

10/10 Exceptional

Jun 1, 2024

Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.

David, 8-night trip

8/10 Very good

Feb 6, 2024

The hotel was clean and we really enjoyed the swimming pool and the spa. We both had hot rock massage. The front desk staff were very helpful in getting information about taxis and buses. The TV in the room was an old tube style TV you can only get Mexican channels and you cannot connect With your tablet to watch English movies and YouTube. There is no microwave or fridge in the rooms. We bought a cooler box and bought ice. We would gladly stay again. The restaurants nearby are reasonably priced and good. The hotel is close to the R1 bus For going to the beach. It is also close to ADO.

Rodney, 7-night trip

2/10 Poor

Aug 24, 2024

This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.

Heather Joyce, 7-night trip

4/10 Fair

Jul 7, 2023

The property had an interesting vibe to it, and with a little polish would be a very nice stay in the center. Unfortunately when we went to bed the first night we noticed that the sheets were terribly stained and obviously had not been changed. While the property advertises wifi, it's only in the common areas and nothing in your room. The sink in the washroom was in terrible shape, the towel rack in the bathroom hangs right over the toilet so makes it challenging to dry your towels and use the bathroom. Finally my vehicle was damaged in the parking lot and I asked several times to have the video reviewed so we could determine who did it and they never got back to me so now i'm out 30 k for fixing it myself.

Dave, 3-night trip